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Walgreen

Pharmacy Customer Service Associate

Job Overview

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Employment Type

Full-time
Part-time
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Compensation

Type:
Hourly
Rate:
Range $16.25 - $17.25
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
employee discount
401(k)
Training and Development
Employee assistance program

Job Description

Walgreens is a leading pharmacy-led health and wellbeing company that has been serving communities across the United States for decades. Known for its commitment to providing exceptional health services in addition to retail merchandise, Walgreens operates thousands of stores nationwide. It is dedicated to improving the lives of its customers through a seamless and distinctive shopping and pharmacy experience. This company combines its extensive retail footprint with innovative pharmacy services to deliver convenience and care to millions of customers every day. Walgreens is not just a retail store but a community health partner, incorporating state-of-the-art pharmacy systems and trained personnel... Show More

Job Requirements

  • High school diploma or equivalent
  • willingness to obtain PTCB certification
  • previous experience in retail or customer service preferred
  • ability to stand for extended periods
  • basic computer skills
  • ability to follow instructions and adhere to company policies
  • ability to handle cash accurately
  • good communication skills
  • compliance with state and federal pharmacy laws
  • ability to maintain confidentiality
  • physical ability to lift moderate weight

Job Qualifications

  • High school diploma or equivalent
  • PTCB certification or willingness to obtain
  • experience in customer service or retail
  • knowledge of pharmacy systems and procedures preferred
  • ability to engage customers and handle multiple tasks efficiently
  • strong communication and interpersonal skills
  • comfort with technology and store equipment
  • ability to comply with state and federal pharmacy regulations
  • attention to detail and accuracy in prescription processing
  • ability to work collaboratively in a team environment

Job Duties

  • Models and delivers a distinctive and delightful customer experience
  • registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service
  • assists the pharmacist under supervision in the practice of pharmacy including using pharmacy systems to obtain patient and drug information and process prescriptions
  • engages customers and patients by greeting and offering assistance, resolving customer issues to ensure a positive experience
  • models and shares customer service best practices with team members
  • provides courteous, friendly, fast, and efficient service
  • recommends items for sale including trade-up and companion items
  • processes voids, returns, rain checks, refunds, and exchanges
  • keeps counters and shelves clean and well merchandised, takes inventory and maintains records
  • assists with filling prescriptions by retrieving, counting, pouring pharmaceutical drugs, verifying medicine, and checking for interactions
  • reports prescription errors to pharmacist and adheres to company policies
  • handles telephone calls that do not require pharmacist attention
  • processes manual claims for third party prescription programs
  • supports pharmacy inventory management
  • ensures compliance with laws regarding regulated products
  • constructs and maintains displays and completes resets
  • assists with separation and stock rotation of food items
  • operates store systems and equipment
  • provides photo-related customer service
  • assumes web pick-up responsibilities
  • assists with store maintenance
  • complies with company policies and maintains respectful relationships
  • completes special assignments and other tasks as assigned
  • earns and maintains PTCB certification
  • attends training and maintains knowledge in healthcare and pharmacy

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

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please contact the employer.