WALGREENS logo

WALGREENS

Pharmacy Customer Service Associate

Job Overview

briefcase

Employment Type

Hourly
Part-time
clock

Compensation

Type:
Hourly
Rate:
Range $16.00 - $18.00
clock

Work Schedule

Flexible
Weekend Shifts
diamond

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Flexible Schedule

Job Description

Walgreens is a leading pharmacy-led health and wellbeing company dedicated to improving the lives of customers and communities each day. As one of the largest retail pharmacy chains in the United States, Walgreens combines retail with healthcare services, offering a convenient and welcoming shopping experience along with essential pharmacy services. Known for its commitment to customer service, community health, and innovation, Walgreens provides a wide range of products including pharmaceuticals, health and wellness items, beauty products, and groceries. The company prides itself on its inclusive and diverse workplace culture, fostering growth and development for all employees while maintaining a strong... Show More

Job Requirements

  • High school diploma or equivalent
  • willingness to work flexible hours including evenings and weekends
  • ability to communicate effectively in English
  • basic math skills
  • ability to operate cash register and computer systems
  • ability to follow detailed instructions and procedures
  • ability to engage customers and provide excellent service
  • ability to work collaboratively with pharmacy and retail teams
  • commitment to complying with all pharmacy and company policies
  • PTCB certification or willingness to obtain it
  • ability to handle inventory management tasks
  • adherence to safety and quality standards
  • ability to manage multiple tasks efficiently

Job Qualifications

  • Fluent in reading writing and speaking English
  • ability to work flexible schedules including evenings and weekends
  • experience in retail environment preferred
  • prior work experience with Walgreens preferred
  • good math skills for accurate prescription filling
  • good computer skills
  • knowledge of store inventory control preferred
  • PTCB certification preferred
  • maintains continuing education in healthcare and pharmacy
  • understands and complies with pharmacy code of conduct

Job Duties

  • Models and delivers a distinctive and delightful customer experience
  • registers sales on assigned cash register and provides courteous and efficient checkout service
  • assists pharmacists with processing prescriptions using pharmacy systems under direct supervision
  • engages customers by greeting and offering assistance with products and services, resolving issues and answering questions
  • recommends items for sale and companion products
  • maintains inventory and merchandising displays
  • performs duties assigned by Pharmacy Manager and Staff Pharmacist including entering patient information and ensuring prescription accuracy
  • reports prescription errors promptly and adheres to company pharmacy policies
  • handles telephone calls related to prescriptions including physician communications
  • processes manual claims for third-party prescription programs
  • supports pharmacy inventory management activities
  • ensures compliance with state and local laws for regulated products
  • assists with store maintenance and cleanliness
  • provides customer service in photo area including digital photo services and product recommendations
  • assumes web pick-up responsibilities
  • complies with company policies and maintains respectful coworker relationships
  • completes special assignments and trainings as required

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location