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WALGREENS

Pharmacy Customer Service Associate

Job Overview

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Employment Type

Hourly
Part-time
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Compensation

Type:
Hourly
Rate:
Range $17.00 - $19.00
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Work Schedule

Flexible
Weekend Shifts

Job Description

Walgreens is a leading retail pharmacy chain in the United States, known for its comprehensive range of health and wellness products, prescription services, and customer-focused retail experience. With thousands of stores nationwide, Walgreens is committed to providing accessible healthcare services, quality products, and exceptional customer service. Established with a mission to help people across communities live healthier and happier lives, Walgreens continuously invests in technology, training, and innovative services to meet the evolving needs of its customers. The company's emphasis on a friendly and efficient shopping environment makes it a preferred destination for everyday essentials, pharmaceuticals, and expert advice. Walgreens... Show More

Job Requirements

  • Must be fluent in reading, writing, and speaking English
  • willingness to work flexible schedule including evenings and weekends
  • must comply with state and federal pharmacy regulations
  • ability to complete PTCB certification and maintain continuing education
  • ability to operate store systems and equipment
  • commitment to uphold company policies and pharmacy code of conduct
  • proactive customer service orientation
  • ability to work in a fast-paced retail pharmacy environment
  • physical ability to manage inventory and merchandising
  • strong communication skills
  • reliable and punctual
  • maintain respectful relationships with coworkers.

Job Qualifications

  • Must be fluent in English reading, writing, and speaking
  • willingness to work flexible schedule including evenings and weekends
  • preferably six months retail experience
  • prior Walgreens experience preferred
  • good math skills for accurate prescription handling
  • good computer skills
  • knowledge of store inventory control preferred
  • PTCB certification preferred.

Job Duties

  • Models and delivers a distinctive and delightful customer experience
  • registers sales on assigned cash register, provides courteous, fair, friendly, and efficient checkout service
  • assists the pharmacist under direct supervision in pharmacy practice including using pharmacy systems to process prescriptions
  • engages customers by greeting and offering assistance, resolves customer issues, and ensures positive experience
  • recommends items for sale, trade-up, and companion items
  • processes transactions including voids, returns, rain checks, refunds, and exchanges
  • maintains clean, well-merchandised counters and shelves, conducts inventory and pricing
  • performs duties assigned by Pharmacy Manager and Store Manager including entering patient and drug information, filling prescriptions, verifying accuracy and safety
  • reports prescription errors immediately to pharmacist and complies with quality improvement programs
  • adheres to Good Faith Dispensing policies
  • handles telephone calls including those to physicians
  • processes manual claims for third party prescription services
  • supports inventory management activities such as ordering and storing pharmaceuticals
  • ensures compliance with laws on regulated products like alcohol and tobacco
  • constructs and maintains promotional and seasonal displays
  • assists with proper product placement and stock rotation
  • provides customer service in photo area including digital passport photos and promotional sales
  • handles web pick-up orders and customer deliveries
  • maintains store cleanliness and appearance
  • complies with company policies and maintains respectful workplace relationships
  • completes special assignments and other tasks as directed
  • earns and maintains PTCB certification and participates in ongoing healthcare and pharmacy training.

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

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please contact the employer.