Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $16.00 - $21.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Paid Weekly
Health and wellness benefits
401k plan with company match
Paid time off for full-time associates
associate discounts
Tuition Assistance
Career pathing
development opportunities
Job Description
PetSmart is a leading pet specialty retailer committed to delivering the best experiences for pet parents and their beloved pets. With over 50,000 associates nationwide, PetSmart fosters a culture centered around a passion for pets and putting their well-being first. The company offers a broad range of pet services and products through its stores, including grooming, training, and veterinary services, along with its pet hotel and day camp facilities. Recognized for its dedication to inclusivity and employee development, PetSmart provides comprehensive health and wellness benefits, 401k plans with company match, paid time off, tuition assistance, and multiple growth opportunities.
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Job Requirements
- Must be over the age of 18
- 2+ years of retail supervisory experience in a customer-focused environment
- Full-time availability including evenings, weekends, and holidays
- Ability to lift and/or move up to 50 pounds frequently and occasionally more than 100 pounds with team assistance
- Strong communication and organizational skills
- Ability to work under pressure and maintain composure
- Proficiency in computer applications
Job Qualifications
- 2+ years of retail supervisory experience in a customer-focused environment
- Leadership experience preferred
- Full-time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed
- Proficiency in computer applications
- Strong written and verbal communication skills
- Ability to react under pressure and maintain composure
- Strong organizational skills and attention to detail
Job Duties
- Facilitates the associate experience and supports associate development
- Delegate and validate completion of daily tasks
- Leads and directs associates when acting as the leader on duty
- Address and administer associate complaints and grievances
- Recognizes and celebrates associates driving overall associate engagement
- Responsible for the pet parent experience and outcomes conducted over the telephone, in person or online, and responding to pet parent concerns
- Responsible for pet healthcare and facility cleanliness within the hotel (medication, feeding, watering, etc.)
- Responsible for administering pet parent or vet provided medication for pets
- Ensures that all pets within the hotel are taken to and from the Vet and responsible for reporting when a sick/injured pet is identified within the store
- Accurately completes and performs check-in and check-out process for all guests and obtains the appropriate health and medical information for guests (ensures paperwork is completed accurately)
- Ensures reservations for pet boarding and doggie day camp are within established policies and procedures, declining reservations when necessary
- Responsible for the monthly hotel safety reporting/standards
- Shared responsibility to complete the daily morning safety observation walk
- Shared responsibility for store opening and closing procedures to ensure brand promise is upheld
- Maintains total store cleanliness standards
- Coordinates hotel events and other promotional strategies
- Sells merchandise and services
- Maintains store standards and leads a culture of empowerment by ensuring compliance with our policies and procedures (P&Ps) and code of ethics
- Ensures a safe environment for our associates, pets, and pet parents
- Responsible for safety incident support and follow up
- Ensures routine maintenance is performed on all equipment in the PetsHotel
- This includes identifying potential system issues and partnering with facilities to resolve issues
- Assists and works in other departments as required
- Other duties may be assigned
- Follows all Company Policies and Procedures
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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