Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Paid Weekly
Full time hours
Health Insurance
Dental Insurance
Vision Insurance
401k
Tuition Assistance
associate discounts
Paid Time Off
Career pathing
development opportunities
Job Description
PetSmart is a leading retailer specializing in pet products, services, and solutions. With a strong commitment to animal welfare and customer satisfaction, PetSmart serves millions of pet parents and their pets across various locations. The company is known for its inclusive culture that values unconditional love for pets and dedication to its associates, fostering a work environment where everyone can thrive and contribute meaningfully. PetSmart offers full-time employment opportunities with competitive pay, comprehensive benefits, and career development paths designed to attract passionate individuals who share the company’s dedication to doing anything for pets and everything for its people.
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Job Requirements
- Minimum of high school diploma or equivalent
- 2+ years of retail supervisory experience in customer service or related field
- Proven leadership skills and experience mentoring associates
- Flexibility to work full time including evenings, weekends, and holidays
- Ability to handle physical demands including standing, walking, lifting up to 50 pounds frequently and team lifting over 100 pounds
- Strong communication and interpersonal skills
- Proficiency with computer applications
- Ability to maintain composure under pressure
- Attention to detail and strong organizational skills
- Must be at least 18 years old or as required by local law
Job Qualifications
- 2+ years of retail supervisory experience in a customer-focused environment
- Leadership experience preferred
- Full-time availability required including flexibility in schedule to work evenings, weekends, and holidays as needed
- Proficiency in computer applications
- Strong written and verbal communication skills
- Ability to react under pressure and maintain composure
- Strong organizational skills and attention to detail
Job Duties
- Facilitates the associate experience and supports associate development including training, onboarding, mentoring, and coaching for growth
- Delegate and validate completion of daily tasks
- Leads and directs associates when acting as the leader on duty
- Address and administer associate complaints and grievances
- Recognizes and celebrates associates driving overall associate engagement
- Responsible for the pet parent experience and outcomes conducted over the telephone, in person or online, and responding to pet parent concerns
- Responsible for pet healthcare and facility cleanliness within the hotel including medication, feeding, and watering
- Responsible for administering pet parent or vet provided medication for pets
- Ensures that all pets within the hotel are taken to and from the Vet and responsible for reporting when a sick or injured pet is identified within the store
- Accurately completes and performs check-in and check-out process for all guests and obtains the appropriate health and medical information for guests
- Ensures reservations for pet boarding and doggie day camp are within established policies and procedures and declines reservations when necessary
- Responsible for the monthly hotel safety reporting and standards
- Shared responsibility to complete the daily morning safety observation walk
- Shared responsibility for store opening and closing procedures to ensure brand promise is upheld
- Maintains total store cleanliness standards
- Coordinates hotel events and other promotional strategies
- Sells merchandise and services
- Maintains store standards and leads a culture of empowerment by ensuring compliance with our policies and procedures and code of ethics
- Ensures a safe environment for our associates, pets, and pet parents
- Responsible for safety incident support and follow up
- Ensures routine maintenance is performed on all equipment in the PetsHotel including identifying potential system issues and partnering with facilities to resolve issues
- Assists and works in other departments as required
- Follows all Company Policies and Procedures
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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