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Job Overview
Employment Type
Full-time
Part-time
Hourly
Compensation
Hourly
Range $15.66 - $27.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Paid Weekly
Health Insurance
wellness benefits
401k plan
Paid Time Off
associate discounts
Tuition Assistance
Career pathing
development opportunities
Job Description
PetSmart is a leading retail company specializing in pet products and services, dedicated to helping pets and their owners live better lives. With over 50,000 passionate associates nationwide, PetSmart fosters a culture where the love for pets drives every decision and action. The company is recognized for its commitment to delivering exceptional customer experiences, providing innovative pet care solutions, and creating welcoming environments in all of its stores. PetSmart operates not only as a retailer but also as a community partner, offering services such as grooming, training, pet boarding, and adoption events that enhance the life of every pet and... Show More
Job Requirements
- Associate degree or equivalent preferred
- Prior leadership experience in retail or similar environment
- Experience in pet care or animal handling highly desired
- Ability to work flexible hours including weekends and holidays
- Strong interpersonal and leadership skills
- Ability to manage multiple tasks and priorities
- Commitment to company values and customer service excellence
Job Qualifications
- Three or more years of retail leadership or customer-focused experience
- Full-time availability with flexibility for evenings, weekends, and holidays
- Proficiency in computer applications
- Strong written and verbal communication skills
- Ability to remain composed under pressure
- Excellent organizational skills and attention to detail
Job Duties
- Participates in recruiting, interviewing, hiring, and coaching associates
- Facilitates associate development including reviews, recognition, and succession planning
- Partners with store leadership on scheduling and Profit and Loss management
- Addresses associate complaints and grievances
- Prioritizes, delegates, and validates daily tasks for associates
- Leads and directs associates as Leader on Duty
- Ensures reservations comply with policies and manages check-in process
- Oversees pet medication administration and health monitoring
- Coordinates in-store events and marketing
- Maintains hotel cleanliness and safety standards
- Responds to pet parent concerns and promotes exceptional service
- Upholds store standards and ensures policy compliance
- Supports safety incident follow-up and monthly reporting
- Manages maintenance of PetsHotel equipment
- Reviews pet parent service surveys and implements improvements
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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