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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $18.37 - $34.28
Work Schedule
Flexible
Weekend Shifts
Benefits
Paid Weekly
Health Insurance
wellness benefits
401k plan
Paid Time Off
associate discounts
Tuition Assistance
Career pathing
development opportunities
Job Description
PetSmart is a leading specialty retailer of pet products, services, and solutions, dedicated to enriching the lives of pets and the people who love them. With a commitment to providing exceptional care, quality products, and meaningful experiences, PetSmart operates stores across North America and has become a trusted destination for pet parents seeking expert advice and comprehensive pet care services. The company’s core philosophy "Anything for Pets" is reflected not only in its extensive product range but also through its exceptional in-store services, including grooming, training, adoption, and boarding. PetSmart fosters a team-oriented culture that empowers associates with the tools,... Show More
Job Requirements
- Must be at least 18 years of age (except where prohibited)
- ability to stand, walk, climb ladders, use hands, reach, stoop, kneel, crouch, talk, and hear
- frequently lift and move up to 50 pounds and occasionally team lift more than 100 pounds
- exposure to moving mechanical parts, wet environments, pet hair, and live animals
- compliance with PetSmart policies and procedures
- willingness to work flexible hours including holidays
Job Qualifications
- Three or more years of retail leadership or customer-focused experience
- full-time availability including flexibility to work evenings, weekends, and holidays
- proficiency in computer applications
- strong written and verbal communication skills
- ability to maintain composure under pressure
- strong organizational skills and attention to detail
Job Duties
- Participates in recruiting, interviewing, hiring, and coaching associates
- facilitates associate development including reviews, recognition, training, onboarding, mentoring, succession planning, and coaching
- collaborates with store leadership on scheduling and profit and loss management
- addresses associate complaints and grievances
- prioritizes, delegates, and validates daily associate tasks
- communicates company information and priorities
- leads associates as Leader on Duty
- recognizes and celebrates associate engagement
- ensures reservations comply with policies and procedures
- manages pet check-in process and documentation
- oversees medication administration and pet health incident response
- coordinates in-store events and marketing
- maintains pet healthcare and facility cleanliness
- monitors guest welfare and communicates concerns
- manages pet parent experience and resolves concerns
- participates in store opening and closing procedures
- promotes merchandise and service sales
- enforces compliance with policies and code of ethics
- ensures a safe environment for associates, pets, and pet parents
- supports safety incident follow-up and reporting
- oversees maintenance of PetsHotel equipment
- reviews pet parent service surveys and acts on feedback
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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