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Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Flexible
Benefits
Health Insurance
401(k) matching
Tuition Reimbursement
Paid Time Off
Job Description
PetSmart is a leading specialty pet retailer dedicated to a simple but powerful vision: to help pet parents find everything they need to feel confident in caring for their pets. With a nationwide footprint of more than 1,600 stores across the United States, Canada, and Puerto Rico, PetSmart offers a blend of retail products, services, and expert advice to help enhance the lives of pets and their families. The company is renowned for its comprehensive pet care solutions, including grooming, training, pet boarding, and adoption services. PetSmart’s mission is centered around the core value of "Anything for Pets," emphasizing their... Show More
Job Requirements
- Minimum 3 years retail or customer service leadership experience
- Ability to work full-time with flexible hours including evenings, weekends, and holidays
- Competency in computer use
- Excellent communication skills
- Capability to handle stressful situations calmly
- Detail oriented with strong organizational skills
- Ability to supervise a team of 10 to 30 associates
- Physically capable of lifting up to 50 pounds frequently and more with help
- Willingness to work in an environment with exposure to animal hair and noise
- Must be at least 18 years old
- Legal right to work in the location
- Adherence to PetSmart policies and procedures
Job Qualifications
- 3+ years of retail leadership or customer-focused experience
- Full-time availability with flexibility to work evenings, weekends, and holidays
- Proficiency in computer applications
- Strong written and verbal communication skills
- Ability to react under pressure and maintain composure
- Strong organizational skills and attention to detail
Job Duties
- Participates in employment decisions such as recruiting, interviewing, hiring, and coaching
- Facilitates the associate experience and supports associate development including reviews, recognition, training, onboarding, mentoring, succession planning, and coaching for growth
- Partners with Experience Leader and Store Leader on scheduling and delivering on store Profit and Loss (P&L)
- Addresses and administers associate complaints and grievances
- Prioritizes, delegates, and validates daily tasks for associates to meet business and pet parent needs
- Effectively communicates company information and priorities to associates
- Leads and directs associates when acting as Leader on Duty
- Ensures reservations for pet boarding and day camp comply with policies
- Manages check-in process ensuring paperwork accuracy and health information
- Oversees medication administration and health monitoring for pets
- Coordinates in-store events and marketing initiatives
- Maintains cleanliness and safety of pet hotel facility
- Reviews pet parent service surveys and takes action as necessary
- Recommends and sells merchandise and services
- Ensures compliance with company policies and ethics
- Supports safety incident follow-up and monthly safety reporting
- Ensures maintenance of hotel equipment
- Shared responsibility for store opening and closing procedures
- Responsible for pet parent experience and response to concerns
- Observes guest welfare and communicates issues to leadership
- Promotes a culture of empowerment and associate engagement
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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