Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Flexible
Benefits
Paid Weekly
Health and wellness benefits
401k plan with company match
Paid Time Off
associate discounts
Tuition Assistance
Career pathing
development opportunities
Job Description
PetSmart is a leading retail company dedicated to delivering the best products and services for pets and pet parents nationwide. With a strong focus on customer experience and pet care, PetSmart operates a network of stores that offer pet supplies, grooming, training, and boarding services. Their mission revolves around creating meaningful moments for pets and their families by providing high-quality products, expert advice, and an enjoyable shopping environment. PetSmart is recognized for its commitment to supporting local communities, animal welfare initiatives, and fostering a passionate workforce that shares a love for pets.
Life at PetSmart embraces diversity, teamwork, and personal... Show More
Life at PetSmart embraces diversity, teamwork, and personal... Show More
Job Requirements
- Associate degree or equivalent preferred
- 3+ years of leadership experience in retail or customer service
- Full-time availability required
- Ability to work evenings, weekends, and holidays
- Strong communication and organizational skills
- Proficiency in computer applications
- Ability to lift up to 50 pounds frequently and perform physical tasks such as standing, walking, climbing, stooping, kneeling
- Must be over 18 years old
- Able to handle exposure to animals and moderate noise levels
- Compliance with company policies and safety procedures
Job Qualifications
- 3+ years of retail leadership or customer-focused experience
- Full-time availability with flexibility for evenings, weekends, and holidays
- Proficiency in computer applications
- Strong written and verbal communication skills
- Ability to maintain composure under pressure
- Strong organizational skills and attention to detail
Job Duties
- Participates in recruiting, interviewing, hiring, and coaching associates
- Facilitates associate development through reviews, recognition, training, onboarding, mentoring, and succession planning
- Partners with store leadership on scheduling and achieving profit and loss goals
- Addresses and administers associate complaints and grievances
- Prioritizes, delegates, and validates daily tasks to meet business and pet parent needs
- Leads as the Leader on Duty and communicates company priorities
- Recognizes and celebrates associate engagement
- Ensures reservations comply with policies and manages check-in process
- Administers medications and monitors pet health
- Acts immediately on identifying sick or injured pets
- Coordinates in-store events and marketing initiatives
- Maintains pet healthcare and facility cleanliness
- Ensures a safe environment for associates, pets, and pet parents
- Supports safety incident follow-up and reporting
- Oversees maintenance of PetsHotel equipment
- Reviews pet parent service surveys and takes appropriate actions
- Upholds store standards and compliance with company policies and code of ethics
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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