Job Overview
Employment Type
Part-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Paid Weekly
Health Insurance
401k plan
Paid Time Off
associate discounts
Tuition Assistance
Career development opportunities
Job Description
PetSmart is a leading retail company specializing in pet supplies and services, dedicated to enriching the lives of pets and their families. Known for its commitment to quality, customer service, and care for animals, PetSmart operates numerous stores throughout the United States and Canada, offering a wide range of pet products, grooming, training, and boarding services. As a company, PetSmart values diversity, teamwork, and growth, fostering an environment where associates can thrive professionally while making a meaningful impact on the pet community.
The role of PetsHotel Manager at PetSmart is a pivotal leadership position within the store, focused on... Show More
The role of PetsHotel Manager at PetSmart is a pivotal leadership position within the store, focused on... Show More
Job Requirements
- Must be at least 18 years old
- Ability to stand, walk, climb ladders, and handle physical tasks
- Capable of lifting up to 50 pounds frequently and over 100 pounds occasionally with teamwork
- Comfortable working in environments with pet hair, noise, and exposure to live animals
- Experience in leadership within retail or customer service
- Full-time availability with flexible scheduling
- Strong communication and organizational skills
- Proficient in basic computer skills
Job Qualifications
- 3+ years of retail leadership or experience in a customer-focused environment
- Full-time availability with flexibility for evenings, weekends, and holidays
- Proficiency in computer applications
- Strong written and verbal communication skills
- Ability to remain composed under pressure
- Excellent organizational skills and attention to detail
Job Duties
- Participates in recruiting, interviewing, hiring, and coaching associates
- Facilitates associate experiences including reviews, recognition, training, and succession planning
- Partners on scheduling and managing store profit and loss
- Addresses associate complaints and grievances
- Prioritizes, delegates, and validates daily tasks for associates
- Leads associates as Leader on Duty
- Recognizes and celebrates associate engagement
- Ensures reservations comply with policies and manages check-in processes
- Administers pet medication and monitors pet health
- Coordinates in-store events and marketing
- Maintains cleanliness and safety of the PetsHotel
- Oversees pet parent interactions and resolves concerns
- Shares responsibility for store opening and closing procedures
- Recommends and sells merchandise and services
- Ensures compliance with company policies and safety standards
- Manages safety incident follow-up and monthly safety reporting
- Maintains equipment and proactively addresses system issues
- Reviews pet parent service surveys and implements actions
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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