Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $13.00 - $18.00
Work Schedule
Flexible
Benefits
Paid Time Off
Health Insurance
Dental Insurance
Vision Insurance
401k Match
Employee Discounts
Flexible Schedule
Job Description
PetSuites is a leader in the pet resort industry, known for offering exceptional services catering to both dogs and cats. Established as a trusted provider in the pet care community, PetSuites specializes in a variety of services ranging from boarding and daycare to grooming and training. This company prides itself on creating a welcoming and fun environment not only for pets but also for their owners. Its professional team is dedicated to delivering personalized and memorable experiences, utilizing modern facilities designed for convenience and comfort. PetSuites embodies a culture of care and excellence, reflected in its guiding mission statement: "Pet... Show More
Job Requirements
- High school diploma or equivalent preferred
- previous experience in a customer service role
- strong interpersonal skills
- excellent verbal and written communication
- ability to multitask effectively
- attention to detail
- good conflict resolution skills
- ability to work well in a team
- reliable and punctual
- ability to work flexible hours including weekends and holidays
- physical ability to handle dogs and lift up to 60 lbs
- willingness to work in various temperatures and noisy environments
- able to tolerate exposure to bodily fluids and dirt
- ability to follow directions and work independently
Job Qualifications
- No specific education requirements
- experience in customer service preferred
- excellent communication skills
- ability to multitask and be detail oriented
- proficiency with computer systems such as Microsoft Office
- strong attention to detail in documentation
- able to handle conflict with tact and diplomacy
- good teamwork and willingness to assist other departments
- ability to work flexible schedule including holidays and weekends
- physically able to handle dogs of all sizes and lift up to 60 lbs
Job Duties
- Provide impeccable customer service by following Service Foundation principles
- answer all incoming calls, respond to voicemails and emails
- make boarding reservations and book grooming, training, and temperament test appointments
- schedule daycare reservations
- manage cash, check, and credit card transactions and reporting/reconciling
- get to know clients and their pet's names regularly
- obtain all information related to a pet's visit and ensure accuracy
- input all information into resort computer systems
- interact and communicate closely with other staff to address client and pet needs
- have general knowledge of all services offered at the site and provide solutions
- obtain vaccination records from veterinary offices and input into the computer
- assist in managing waitlists during peak times and ensure maximum room utilization
- act as liaison between veterinarian and customer/emergency contact
- initiate 'white glove' treatment for best customers, securing early reservations
- respond promptly and troubleshoot customer relations issues
- ensure facility cleanliness and safety
- notify manager or order inventory for retail, cleaning products, and office supplies
- ensure all common areas are well maintained and hazard free
- consult with other departments
Job Qualifications
Experience
No experience required
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
You may be also interested in:
Jobs By Filter