Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $12.00
Work Schedule
Flexible
Benefits
Paid Time Off
Health Insurance
Dental Insurance
Vision Insurance
401k Match
Job Description
PetSuites is a leading pet resort company dedicated to providing exceptional services tailored for dogs and cats. As a trusted name in the pet care industry, PetSuites offers a comprehensive range of services including boarding, daycare, grooming, and training. Their mission, "Pet Lovers Delighting Pet Lovers," emphasizes a playful, passionate, personal, and professional approach to pet care. Operating in modern, convenient spaces, PetSuites prides itself on delivering memorable, personalized experiences to pet owners and their furry friends alike.
As a Pet Receptionist at PetSuites, you will be the vital first point of contact for all visitors to the reso... Show More
As a Pet Receptionist at PetSuites, you will be the vital first point of contact for all visitors to the reso... Show More
Job Requirements
- No formal education requirements
- ability to handle dogs of all sizes and lift up to 60 lbs
- willingness to work in temperature extremes and noisy environments
- ability to tolerate close contact with bodily fluids and get dirty frequently
- ability to take direction well and apply it independently
- physically able to sit, stand, walk, bend, reach, pull, push and grasp
- commitment to safe and gentle handling of animals
- dependable and self-motivated
- excellent customer service skills
- willingness to assist other departments as necessary
- ability to work under multitasking and detailed oriented conditions
Job Qualifications
- Excellent communication skills
- strong attention to detail
- ability to multitask
- customer service orientation
- knowledge of Microsoft Office
- ability to work a flexible schedule including holidays and weekends
- passion for animals
- ability to work in a team
- skills in conflict resolution
- reliability and punctuality
Job Duties
- Provide impeccable customer service by following service foundation principles
- answer all incoming calls, respond to voicemails and emails
- make boarding reservations and book grooming, training and temperament test appointments
- schedule daycare reservations
- manage cash, check, and credit card transactions and reporting/reconciling
- get to know clients and their pet's names on a regular basis
- obtain and ensure accuracy of all information related to a pet's visit
- interact and communicate closely with other staff to ensure client and pet needs and concerns are understood and addressed
- have general knowledge of all services offered at site and be able to provide solutions to the clients needs
- obtain vaccination records from veterinary offices and input into the computer
- assist in managing waitlists on weekends, peak season and holidays and ensure that rooms are utilized to maximum capacity
- act as liaison between veterinarian and customer/emergency contact, keeping all parties informed of ongoing problems when necessary
- help initiate "white glove" treatment to our best customers by calling them well before peak seasons to secure reservations
- respond promptly and troubleshoot any customer relations issues
- ensure the facility meets or exceeds expectations regarding cleanliness and safety
- notify manager on duty or ordering when levels of inventory are low in retail, cleaning products for lobby areas and office supplies
- ensure all common areas are well maintained, clean and free from hazards
- consult with other departments
- other duties as assigned
Job Qualifications
Experience
No experience required
Job Location
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