Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Exact $32.82
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
remote work
Professional Development
Flexible Hours
Employee Discounts
Job Description
NET-A-PORTER is a premier luxury fashion destination for women, established in 2000. It offers a carefully curated selection of fashion, fine watches, jewelry, and home décor from the world's most coveted brands. As part of LuxExperience, a leading digital multi-brand luxury group, NET-A-PORTER creates unique shopping experiences for its Extremely Important People (EIPs) through dedicated Personal Shoppers, exclusive invitation-only benefits, and expert styling advice via its editorial vertical, PORTER. Their commitment to conscious consumerism is reflected in NET SUSTAIN, a product curation focused on consciously crafted luxury. The company prides itself on innovative customer engagement, blending high-fashion with personalized service... Show More
Job Requirements
- 3 - 5 years of work experience in a similar position, preferably in luxury fashion
- Fluent in spoken and written English
- Confident, with excellent communication skills
- Technology literate, with experience in Excel and Outlook
- Organized with an eye for detail
- Customer centric approach
- Leadership and mentoring skillset
Job Qualifications
- 3 - 5 years of work experience in a similar position, preferably in luxury fashion
- Engaged and active client book driving between £1.8m-£2.5m
- Proactive sales approach, with a track record of achieving personal sales goals
- Customer centric
- Willing to go above and beyond to deliver outstanding service and build/maintain strong relationships
- Leadership and mentoring skillset
- Works very closely with stakeholders outside the department to drive own business
- Fluent in spoken and written English
- Fluency in a second language is highly desirable
- Technology literate, with experience in Excel and Outlook
- Confident, with excellent communication skills
- Organized with an eye for detail
Job Duties
- Profile customers individually based on their shopping pattern
- Using these profiles, provide personal recommendations demonstrating detailed product knowledge and an understanding of each client's style and requirements
- Represent brand and embody values of NET-A-PORTER
- Ensure prompt follow up with customers acquired through events and partnerships
- Achieve yearly targets and KPIs
- Lead team by example through hitting and exceeding sales targets
- Be the sales expert within the team
- Deliver sales target consistently but also deliver other activities around events, 1-2-1 appointments and other client focused areas
- Offer styling and advice on items
- Ensure that sales leads are identified and prioritized by analyzing your customer list
- Increase spend of individuals and develop customer loyalty through by understanding their needs
- Drive personal appointments where possible with clients to develop relationships
- Have a cultural awareness for clients based across different regions
- Possess a self-driven awareness of fashion industry and brands/product
- Feedback any buying patterns to managers
- Participate in client relations, marketing / partnership events as required
- Work alongside the wider business to understand key business trends and increase business acumen
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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