Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Exact $33.00
Work Schedule
Flexible
Benefits
Performance bonus schemes
401(k) Plan
staff discount
Medical insurance
Dental Insurance
Vision Insurance
commuter benefit
flexible spending
Paid Time Off
Job Description
NET-A-PORTER is the ultimate luxury fashion destination for women, renowned for curating an exceptional collection of fashion, fine watches, jewelry, and home decor from the world’s most coveted brands since its inception in 2000. As part of LuxExperience, a leading digital multi-brand luxury group, NET-A-PORTER offers its Extremely Important People (EIPs) a unique and personalized shopping experience. This is achieved through dedicated Personal Shoppers who provide bespoke styling advice, exclusive access to limited-edition products, and invitation-only events. NET-A-PORTER also emphasizes sustainability through its NET SUSTAIN initiative, offering a product curation focused on consciously crafted luxury to support customers’ awareness about... Show More
Job Requirements
- 3 - 5 years of work experience in luxury fashion or related field
- proven ability to meet or exceed sales targets
- strong interpersonal and communication skills
- customer service orientation with ability to build lasting relationships
- leadership and mentoring capabilities
- proficiency in English language, additional language skills preferred
- technology proficiency including Excel and Outlook
- ability to work collaboratively across departments
- strong organizational skills and attention to detail
Job Qualifications
- 3 - 5 years of work experience in a similar position, preferably in luxury fashion
- engaged and active client book driving between 1.8m-2.5m
- proactive sales approach with a track record of achieving personal sales goals
- customer centric with a willingness to go above and beyond to deliver outstanding service and build/maintain strong relationships
- leadership and mentoring skillset
- experience working closely with stakeholders outside the department to drive own business
- fluent in spoken and written English
- fluency in a second language is highly desirable
- technology literate with experience in Excel and Outlook
- confident with excellent communication skills
- organized with an eye for detail
Job Duties
- Profile customers individually based on their shopping pattern
- provide personal recommendations demonstrating detailed product knowledge and an understanding of each client's style and requirements
- represent brand and embody values of NET-A-PORTER
- ensure prompt follow up with customers acquired through events and partnerships
- achieve yearly targets and KPIs
- lead team by example through hitting and exceeding sales targets
- be the sales expert within the team
- deliver sales targets consistently and engage in client appointments and events
- offer styling advice
- identify and prioritize sales leads by analyzing customer lists
- increase individual customer spend and develop loyalty by understanding their needs
- drive personal appointments with clients to develop relationships
- maintain cultural awareness for clients based across different regions
- possess a self-driven awareness of fashion industry and brands/product
- feedback buying patterns to managers
- participate in client relations, marketing and partnership events
- work alongside the wider business to understand key business trends and increase business acumen
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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