Job Overview
Employment Type
Hourly
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) Plan
Employee Discounts
Training and Development
flexible scheduling
Job Description
Highgate Hotels is a premier real estate investment and hospitality management company, known for its extensive portfolio comprising more than 400 hotels across North America, Europe, the Caribbean, and Latin America. With over $15 billion in assets under management, Highgate is recognized as an industry leader with a robust 30-year history of innovation and excellence in the hospitality sector. The company excels in managing all property lifecycle stages including planning, development, recapitalization, and disposition. Highgate’s portfolio features a rich mix of bespoke lifestyle hotel brands, established legacy brands, and independent hotels and resorts. The company is committed to leveraging cutting-edge... Show More
Job Requirements
- Flexible and long hours sometimes required
- Medium work exerting up to 60 pounds of force occasionally and/or frequently
- Must be able to effectively communicate verbally and written with employees and guests
- Must be effective at listening, understanding and clarifying concerns
- Must be able to multitask and prioritize departmental functions
- Approach all encounters attentively, friendly, courteously and service oriented
- Attend all required meetings and trainings
- Maintain regular attendance in compliance with company standards
- Maintain high standards of personal appearance, including proper uniform and nametag
- Comply with company standards and regulations for safe and efficient operations
- Maximize efforts to identify problem areas and implement solutions
- Be effective in handling problems, including anticipating and solving them
- Understand and apply complex information to meet objectives
- Be able to cross-train in other hotel areas
- Maintain confidentiality
- Show initiative anticipating guest or operational needs
- Perform other duties as requested by management
- Maintain a friendly and warm demeanor at all times
Job Qualifications
- Excellent reading, writing and oral proficiency in the English language
- 1 year food and beverage serving or related experience at a luxury hotel or restaurant
- Above average knowledge of wines, spirits and mixed drinks
- High school diploma or equivalent
Job Duties
- Be attentive, friendly, helpful and courteous to guests, managers and employees
- Have thorough knowledge of menus and current specials
- Service guests with all food and beverage requirements in an attentive, courteous and efficient manner
- Maintain complete knowledge and comply with all departmental policies and service procedures
- Maintain knowledge of Micros and manual systems
- Complete opening side duties as assigned
- Check quality and amount of all In-Room Dining stock and supplies using checklist
- Fold and stack In-Room Dining napkins
- Requisition necessary supplies and restock using first in/first out rotation
- Set tables and trays according to service standards
- Set up condiments and beverages according to service standards
- Ensure sufficient supply of silverware, glassware, and chinaware
- Check cleanliness and condition of In-Room Dining equipment and rectify deficiencies
- Ensure flowers and decorative items are fresh
- Retrieve and place food and beverage orders on trays according to standards
- Transport trays to guest rooms maintaining presentation and avoiding spillage
- Enter guest rooms and place trays following procedures
- Serve food and beverages according to standards
- Open and serve wine/champagne bottles
- Anticipate guest needs and respond promptly
- Maintain positive guest relations
- Be familiar with hotel services and local attractions
- Handle guest complaints ensuring satisfaction
- Present check for signature/payment and follow finance procedures
- Deliver paid amenities to rooms
- Retrieve tables and trolleys timely
- Ensure removal of food and beverage items from floors
- Maintain cleanliness, sanitation, and organization of service areas
- Transport tables/trays as assigned
- Clean and reset tables/trays
- Collect and report tips
- Complete closing side duties including cleaning, restocking, and documentation
- Successfully complete required training and certifications
- Document orders during system outages
- Follow maintenance and cleaning schedules
- Care for floral/centerpieces
- Detail silver trays and glassware
- Expedite on floor or kitchen
- Maintain logs and check perishables
- Fold linens
- Report maintenance needs
- Perform cashier duties
- Conduct opening and closing procedures
- Cover mini bar shifts as needed
- Ensure tables and stands are stocked and clean
- Upsell food, beverage and promotional items
- Be knowledgeable about fire extinguishers
- Receive and deliver orders and collect payments
- Ensure overall guest satisfaction
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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