Personal Concierge/Guest Experience Planner - Waldorf Astoria Monarch Beach Resort and Club
Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $22.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Medical insurance
Mental Health Resources
Paid Time Off
Employee Stock Purchase Program
401k plan
career growth
Recognition and rewards programs
Job Description
The Waldorf Astoria Monarch Beach Resort & Club is a prestigious, award-winning property recognized by Forbes with a 4-Star rating and AAA with a 5-Diamond accolade. Located in Dana Point, a scenic coastal town adjacent to the famous Laguna Beach in California, this resort offers luxury amidst an iconic setting known for its surf culture and relaxed yet vibrant lifestyle. The resort itself is expansive, sitting on 175 acres atop a 150-foot seaside bluff. Guests can enjoy over 400 rooms, a substantial 115,000 square feet of combined indoor and outdoor meeting spaces, and eight diverse food and beverage outlets including... Show More
Job Requirements
- High school diploma or equivalent
- Previous hospitality or customer service experience preferred
- Excellent communication skills
- Ability to multitask and manage time effectively
- Flexibility to work varied shifts including weekends and holidays
- Basic computer proficiency
- Ability to provide exceptional guest experiences
- Knowledge of local area and services helpful
Job Qualifications
- High school diploma or equivalent
- Previous experience in hospitality or customer service preferred
- Strong communication and interpersonal skills
- Ability to handle multiple tasks efficiently
- Familiarity with the local area and attractions is a plus
- Proficiency in booking systems and concierge software is advantageous
- Ability to work varied shifts including weekends and holidays
- Commitment to exceptional guest service and teamwork
Job Duties
- Provide information, recommendations, and booking services for various guest inquiries including directions, hours of operation, hotel services, transportation, travel arrangements, tour and event tickets, and restaurant reservations
- Process and deliver messages for guests
- Retrieve mail, small packages, and facsimiles for guests as requested
- Arrange and confirm recreational, business, and dining activities inside and outside the hotel for guests
- Respond to special requests for services such as dentists, doctors, child care, and florists
- Respond to guest inquiries and requests and resolve issues timely, friendly, and efficiently
- Register VIP guests as needed
- Promote company marketing programs and distribute printed materials as needed
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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