Personal Concierge/Guest Experience Planner - Waldorf Astoria Monarch Beach Resort and Club
Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $22.50
Work Schedule
Weekend Shifts
Benefits
Medical insurance
Mental Health Resources
Paid Time Off
Travel program
Parental leave
debt-free education
401k plan
Employee Stock Purchase Program
career growth
Job Description
The Waldorf Astoria Monarch Beach Resort & Club is an award-winning luxury resort located in Dana Point, California. This prestigious establishment holds both Forbes 4-Star and AAA 5-Diamond ratings, reflecting its commitment to delivering exceptional quality and service. Nestled on 175 acres atop a scenic 150-foot seaside bluff, the resort offers stunning ocean views and provides an idyllic setting for both leisure and business travelers. The resort features over 400 beautifully appointed rooms and suites, along with more than 115,000 square feet of versatile indoor and outdoor meeting and event space, making it an ideal destination for weddings, conferences, and... Show More
Job Requirements
- high school diploma or equivalent
- availability to work various shifts including weekdays, weekends and holidays
- prior hospitality or customer service experience preferred
- strong communication skills
- ability to handle multiple tasks efficiently
- familiarity with local area and hotel services
- commitment to delivering exceptional guest service
Job Qualifications
- high school diploma or equivalent
- previous experience in hospitality or customer service roles
- excellent communication and interpersonal skills
- strong organizational and multitasking abilities
- proficiency in using reservation and booking systems
- ability to work flexible shifts including weekends and holidays
- knowledge of local area and attractions
- aptitude for problem-solving and conflict resolution
Job Duties
- provide information and recommendations about the hotel and local area including booking services for guest inquiries
- process and deliver messages for guests
- retrieve mail, small packages and facsimiles for guests as requested
- arrange and confirm recreational, business and dining activities inside and outside the hotel
- respond to special requests for services such as dentists, doctors, child care and florists
- respond to guest inquiries and resolve issues timely and efficiently
- register VIP guests as needed
- promote company marketing programs and distribute printed materials as needed
Job Qualifications
Experience
No experience required
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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