Personal Concierge/Guest Experience Planner - Waldorf Astoria Monarch Beach Resort and Club
Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $22.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
DailyPay access
medical insurance coverage
Mental Health Resources
Paid Time Off
Go Hilton travel program
Parental leave
debt-free education
401K plan and company match
Employee Stock Purchase Program
Career growth and development
Team Member Resource Groups
Recognition and rewards programs
Job Description
The Waldorf Astoria Monarch Beach Resort & Club, an award-winning Forbes 4-Star and AAA 5-Diamond resort, stands as a premier destination located in the picturesque coastal town of Dana Point, adjacent to Laguna Beach, California. Renowned for its breathtaking ocean views and luxurious accommodations, this resort is perched on 175 acres atop a 150-foot seaside bluff. It offers over 400 rooms, expansive 115,000 square feet of indoor and outdoor meeting space, and a suite of eight exquisite food and beverage outlets including four restaurants, a beach club, lounges, and marketplace options. Dana Point itself is celebrated for its laid-back vibe,... Show More
Job Requirements
- High school diploma or equivalent
- Availability to work weekdays, weekends, and holidays
- Excellent verbal and written communication skills
- Ability to provide exceptional guest service
- Strong organizational skills
- Dependability and integrity
- Prior experience in hospitality or guest services preferred
- Knowledge of local area and amenities
- Ability to handle multiple tasks simultaneously
Job Qualifications
- High school diploma or equivalent
- Previous experience in hospitality or concierge services preferred
- Strong communication and interpersonal skills
- Ability to multitask and prioritize guest requests
- Knowledge of local area and attractions
- Proficiency in reservation and booking systems
- Excellent problem-solving abilities
- Customer-focused attitude
Job Duties
- Provide information and recommendations for guest inquiries including directions, outlet operation hours, hotel services, transportation, travel arrangements, and bookings
- Process and deliver messages for guests
- Retrieve mail, small packages, and facsimiles for guests
- Arrange and confirm recreational, business, and dining activities inside and outside the hotel
- Respond to special requests for services such as medical care, dentists, childcare, and florists
- Resolve guest inquiries and issues promptly and effectively
- Register VIP guests as needed
- Promote company marketing programs and distribute printed materials
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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