Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $29.32
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Mental Health Resources
Paid Time Off
Retirement Plan
Employee Stock Purchase Program
Career Development
Job Description
Waldorf Astoria Beverly Hills is a premier luxury hotel known for its exceptional service and exquisite amenities. Nestled in the heart of Beverly Hills, this Forbes 5-Star and AAA 5-Diamond property offers an unmatched guest experience with 170 elegantly appointed rooms, 6,300 square feet of sophisticated banquet space, and four distinguished food and beverage outlets. Guests at Waldorf Astoria Beverly Hills are treated to a variety of dining options, including an elevated Mediterranean restaurant, a renowned Jean-Georges rooftop restaurant, a stylish lobby lounge, and personalized in-room dining services. The hotel epitomizes luxury and refinement, making it a favored destination for... Show More
Job Requirements
- High school diploma or equivalent
- Minimum 1 year of experience in hospitality or customer service
- Availability to work overnight shifts, weekends, and holidays
- Excellent verbal and written communication skills
- Ability to multitask and handle high-pressure situations
- Professional appearance and demeanor
- Strong problem-solving abilities
- Willingness to work collaboratively with diverse teams
Job Qualifications
- High school diploma or equivalent
- Previous experience in a luxury hospitality or concierge role preferred
- Strong communication and interpersonal skills
- Ability to work flexible shifts including overnights, weekends, and holidays
- Proven ability to deliver exceptional customer service
- Familiarity with local attractions and services
- Demonstrated teamwork and leadership skills
Job Duties
- Provide guests with a stay experience that is customized to their needs, while creating a sense of we've been expecting you
- Meet and greet all True Waldorf Service guests upon arrival
- Handle guest check-in, concierge services, luggage assistance, door assistance, unpacking service, welcome beverage and fulfilling other guest requests as required
- Administer and supervise all True Waldorf Service arrivals to achieve an authentic and unique service experience
- Act as the first impression of Waldorf Astoria Hotels and Resorts by contacting guests prior to their arrival
- Collaborate with other hotel departments to ensure seamless service delivery
- Maintain the highest levels of courtesy, professionalism and unparalleled service
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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