Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $29.00
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Access to pay when you need it through DailyPay
medical insurance coverage
mental health resources including Employee Assistance Program
Best-in-Class Paid Time Off (PTO)
Go Hilton travel program: 100 nights of discounted travel
Parental leave
Debt-Free Education through partnership with Guild Education
401K plan and company match
Hilton Shares employee stock purchase program (ESPP)
Career growth and development
Team Member Resource Groups
Recognition and rewards programs
Job Description
Waldorf Astoria Beverly Hills stands as a pinnacle of luxury and sophistication in the hospitality industry. This iconic hotel, part of the prestigious Waldorf Astoria Hotels & Resorts portfolio, offers an exceptional experience that harmoniously blends timeless elegance with modern amenities. Located in the heart of Beverly Hills, this Forbes 5-Star and AAA 5-Diamond hotel features 170 exquisitely designed rooms, over 6,300 square feet of banquet space, and four distinguished food and beverage outlets. Guests indulge in sophisticated dining at an elevated Mediterranean restaurant, a renowned Jean-Georges rooftop restaurant, a stylish lobby lounge, and exclusive in-room dining options, all curated... Show More
Job Requirements
- High school diploma or equivalent
- previous experience in luxury hospitality or concierge services
- excellent customer service skills
- strong communication skills
- ability to work flexible hours including nights, weekends and holidays
- commitment to delivering exceptional guest experiences
- ability to multitask and work in a fast-paced environment
Job Qualifications
- High school diploma or equivalent
- previous experience in luxury hotel concierge or guest services preferred
- excellent communication and interpersonal skills
- strong problem-solving abilities
- ability to work flexible shifts including overnights, weekends and holidays
- demonstrated passion for hospitality and guest service
- proficiency in multiple languages is a plus
Job Duties
- Administer and supervise all True Waldorf Service arrivals
- provide guests with a customized stay experience that creates a sense of 'we've been expecting you'
- meet and greet all TWS guests upon arrival
- handle guest check-in, concierge services, luggage assistance, door assistance, unpacking service, welcome beverage and fulfilling other guest requests
- ensure the highest levels of courtesy, professionalism and unparalleled service
- act as the first impression of Waldorf Astoria Hotels and Resorts by contacting guests prior to their arrival and preparing for their stay
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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