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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $14.75 - $19.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Career development opportunities
Employee assistance program
Job Description
Hilton is a globally recognized leader in the hospitality industry, operating a diverse portfolio of hotels and resorts that cater to both business and leisure travelers. Founded in 1919, Hilton has built a reputation for innovation, quality, and exceptional service. The company’s commitment to creating remarkable hospitality experiences is evident across its global brands, which range from luxurious full-service properties to mid-priced hotels and extended-stay suites. Hilton’s mission is to fill the earth with the light and warmth of hospitality, uniting its team members through core values that emphasize integrity, leadership, teamwork, and guest satisfaction.
The role of a Perso... Show More
The role of a Perso... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in hospitality or customer service roles
- Excellent communication skills
- Ability to handle multiple tasks efficiently
- Strong attention to detail
- Ability to work flexible shifts including weekends and holidays
- Knowledge of hotel software systems preferred
Job Qualifications
- Hospitality experience or customer service background preferred
- Strong communication and interpersonal skills
- Ability to multitask and work under pressure in a fast-paced environment
- Knowledge of hotel management software and reservation systems is a plus
- Demonstrated commitment to delivering exceptional guest experiences
- Ability to handle VIP guest requests with discretion and professionalism
- High school diploma or equivalent required
Job Duties
- Contact guests through pre-arrival email process and pre-arrival phone calls to welcome the guest and ascertain their needs and special arrangements as well as arrival time
- Coordinate and respond to all guest requests by assessing the guest needs and requests and then adding personal recommendations/touches to achieve maximum guest satisfaction
- Provide a warm and personal welcome experience to guests
- Complete the pre-registration and registration process for all guests
- Escort guest to guestroom and provide orientation of room services/amenities offered
- Offer guest appropriate departure services and provide guest with a farewell letter as well as post-departure correspondence
- Independently own VIP groups to coordinate all requests, in-room amenities, rooming lists, and special billing requirements
- Support front desk business volumes and assist with guest registration, requests, and check-out services
- Update daily hotel communication documents to ensure all team members are aware of VIP arrivals and hotel information
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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