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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
flexible scheduling
Job Description
Hilton is a globally recognized leader in the hospitality industry, renowned for its legacy of quality, innovation, and exceptional service since its establishment in 1919. As one of the most admired hotel companies worldwide, Hilton offers a comprehensive range of accommodations from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. With a presence across many countries, Hilton consistently strives to provide guests with outstanding experiences marked by comfort, convenience, and personalized attention. The company’s commitment to excellence and its vision to fill the earth with the light and warmth of hospitality drives its global operations, creating remarkable... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in guest services or hospitality preferred
- Strong communication skills
- Ability to multitask in a fast-paced environment
- Excellent customer service skills
- Ability to work flexible hours including weekends and holidays
- Proficiency in computer applications related to hotel management
Job Qualifications
- High school diploma or equivalent
- Previous experience in guest services or hospitality preferred
- Strong communication and interpersonal skills
- Ability to multitask and handle guest requests efficiently
- Exceptional customer service orientation
- Knowledge of hotel operations and front office procedures beneficial
- Ability to work collaboratively in a team environment
Job Duties
- Contact guests through pre-arrival email and phone calls to welcome and ascertain needs and arrival time
- Ensure relevant departments are advised of guest history, requests, and preferences prior to arrival
- Coordinate and respond to guest requests with personal recommendations to maximize satisfaction
- Provide a warm and personal welcome experience to guests
- Complete pre-registration and registration process for all guests
- Escort guests to guestrooms and provide orientation of room services and amenities
- Offer appropriate departure services and provide farewell letters and post-departure correspondence
- Coordinate VIP group requests, in-room amenities, rooming lists, and special billing requirements
- Support front desk operations including guest registration, requests, and check-out services
- Update daily hotel communication documents with VIP arrivals and hotel information
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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