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Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development opportunities
Career advancement potential
Job Description
Hilton, founded in 1919, is a globally recognized leader in the hospitality industry, renowned for its commitment to innovation, quality, and excellence. With a diverse portfolio ranging from luxurious full-service hotels and resorts to mid-priced and extended-stay suites, Hilton offers exceptional accommodation and guest services worldwide. The company's vision, "to fill the earth with the light and warmth of hospitality," drives a culture focused on remarkable guest experiences and continuous improvement. With nearly a century of experience, Hilton remains dedicated to delivering outstanding service to both business and leisure travelers, supported by its strong values and passionate team members.
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Job Requirements
- High school diploma or equivalent
- Previous experience in hospitality or customer service preferred
- Excellent communication skills
- Ability to work flexible hours including weekends and holidays
- Strong organizational skills
- Proficiency in computer applications
- Ability to handle guest requests with discretion and professionalism
Job Qualifications
- High school diploma or equivalent
- Strong communication and interpersonal skills
- Experience in hospitality or guest services preferred
- Ability to handle multiple tasks efficiently
- Demonstrated customer focus and adaptability
- Dependability and strong work ethic
- Familiarity with hotel management systems advantageous
Job Duties
- Contact guests through pre-arrival email process and phone calls to welcome and ascertain needs
- Coordinate and respond to guest requests with personal recommendations
- Provide warm and personal welcome experience
- Complete pre-registration and registration process
- Escort guests to guestrooms and provide orientation of room services and amenities
- Offer appropriate departure services and post-departure correspondence
- Independently manage VIP groups including requests, amenities, rooming lists, and billing
- Support front desk with guest registration, requests, and check-out
- Update daily hotel communications to inform team of VIP arrivals and hotel information
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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