Personal Concierge (Part-Time) - Waldorf Astoria Las Vegas
Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.75 - $19.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Paid holidays
Job Description
Hilton is a renowned leader in the global hospitality industry, known for its excellence in delivering outstanding guest experiences since its founding in 1919. With an impressive portfolio that ranges from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels, Hilton continues to set industry standards through innovation, quality, and a commitment to exceptional service. Hilton’s global brands are synonymous with comfort, sophistication, and reliability, making it a preferred choice among business and leisure travelers worldwide. The company takes pride in upholding its Vision, Mission, and Values, which drive every aspect of its operation and team member engagement.... Show More
Job Requirements
- High school diploma or equivalent
- prior experience in hospitality or customer service preferred
- excellent communication skills
- ability to multitask and prioritize
- proficiency with hotel management software
- strong interpersonal skills
- flexibility to work various shifts including weekends and holidays
Job Qualifications
- Demonstrated passion for hospitality
- strong integrity and ethical standards
- proven leadership abilities
- effective teamwork skills
- sense of ownership and accountability
- ability to operate with a sense of urgency and discipline
- quality-focused approach
- productivity-driven mindset
- dependable and reliable
- customer-focused
- adaptable to changing situations
Job Duties
- Contact guests through pre-arrival email process and pre-arrival phone calls to welcome guests and ascertain their needs and special arrangements
- coordinate and respond to all guest requests by assessing guest needs and adding personal recommendations to achieve maximum guest satisfaction
- provide a warm and personal welcome experience to guests
- complete the pre-registration and registration process for all guests
- escort guests to guestrooms and provide orientation of room services and amenities offered
- offer appropriate departure services and provide guests with farewell letters and post-departure correspondence
- independently own VIP groups to coordinate all requests, in-room amenities, rooming lists, and special billing requirements
- support front desk business volumes and assist with guest registration, requests, and check-out services
- update daily hotel communication documents to ensure all team members are aware of VIP arrivals and hotel information
Job Qualifications
Experience
No experience required
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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