Personal Concierge - Chinese Speaking - Waldorf Astoria Maldives Ithaafushi
Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $18.00 - $22.00
Work Schedule
Standard Hours
Flexible
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Training and Development
Retirement Plan
wellness programs
Travel opportunities
Job Description
Waldorf Astoria Hotels & Resorts is a prestigious luxury brand under Hilton, known for its iconic properties located in landmark locations across the globe. Recognized for delivering unforgettable experiences, the brand prides itself on exceptional personal service and culinary excellence. Each Waldorf Astoria property boasts impressive public spaces that evoke a sense of history and grandeur, providing guests with a strong sense of arrival and exclusivity. As part of Hilton, Waldorf Astoria blends the heritage of luxury hospitality with modern sophistication, making it a preferred choice for discerning travelers who seek comfort, elegance, and true personalized service. Hilton, as the... Show More
Job Requirements
- Minimum 2-3 years experience in similar luxury hospitality roles
- Knowledge of multicultural service protocols
- Strong interpersonal and guest relations skills
- Excellent communication skills in English and Chinese
- Ability to operate in international and multicultural environments
- Good organizational and time management skills
- Professional appearance and demeanor
- Ability to maintain composure under pressure
- Willingness to participate in staff meetings and training
- Flexibility to undertake secondary duties as assigned
Job Qualifications
- Minimum 2-3 years experience in similar roles such as Personal Concierge, Butler or guest experience in luxury resorts
- Knowledge of multicultural service protocols and standards
- Strong ability to operate in complex international and multicultural environments
- Excellent guest relations and problem-solving skills
- Good planning and execution skills with attention to detail
- Excellent time management, organizational, communication, and motivational skills
- Proficiency in spoken and written English and Chinese
- Ability to work independently with a mature, meticulous, and resourceful approach
- Impeccable follow-through and a positive "can do" attitude
Job Duties
- Provide courteous, professional, efficient, and flexible service at all times
- Present well-groomed, clean, and pleasant appearance
- Ensure highest possible guest satisfaction
- Maintain calm, courteous, and gracious attitude
- Abide strictly by established operating procedures
- Act intuitively and engage guests with service
- Operate and coordinate in-villa services with relevant departments
- Welcome guests graciously and hold natural and spontaneous conversations
- Anticipate guest needs and respond promptly any time
- Maintain good rapport with all resort staff
- Check VIP rooms personally before arrival for supplies and preferences
- Serve as key contact for guest enquiries
- Provide information and booking services for restaurants, spa, water sports, and special dining
- Stay informed about all resort services, VIP requests, and special events
- Attend and contribute to staff meetings and training sessions
- Undertake reasonable tasks and secondary duties assigned by managers
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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