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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $12.25 - $15.75
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
flexible schedule
Job Description
BHC is a renowned hospitality company dedicated to delivering exceptional hotel experiences to its guests. With a commitment to excellence, BHC operates a portfolio of properties that cater to a diverse clientele, emphasizing personalized service, comfort, and memorable stays. As a leader in the hospitality industry, BHC values the importance of creating a welcoming atmosphere that feels like a home away from home for each guest. The company prides itself on fostering an inclusive and respectful work environment, ensuring equal employment opportunities without discrimination based on race, gender, age, or any protected characteristic. BHC’s properties are known for their attention... Show More
Job Requirements
- Enjoys multi-tasking and communicating in a fast-paced environment
- Likes to engage with people and understand what makes them unique
- Takes action in making things happen and can adapt when needed
- Must be able to lift equipment, supplies, etc. of at least 30 pounds
- Must be able to resolve problems, handle conflict, and make effective decisions under pressure
- Available to work varied shifts, including nights, weekends, and holidays
- Good hearing necessary for effective communication
- Extended periods of time on feet during peak hours or events
Job Qualifications
- Strong customer service skills
- Guest relationship experience
- Knowledge of front and back of house operations
- Fluent and professional communication both written and verbal
- Works well under pressure
- Multitasking ability
- Team player
- Extreme attention to detail
- Organizational skills
- Strategic thinker
Job Duties
- Actively represents the hotel and BHC within all interactions
- Maintains communication with guests during their stay, actioning and owning all guest requests
- Ensures guest rooms are tailored to guest preferences
- Provides the welcome and check-in experience for guests arriving on property
- Owns customer experience elements, including service recovery (escalating when needed)
- Engages with guests and takes part in enhancing their visit
- Coordinates with Housekeeping and Engineering
- Builds relationships and rapport with guests pre, during, and post-stay
- Facilitates fond farewell for departing guests
- Supports the planning and coordination of special guest recognition
- Works at the busiest times including evenings, weekends, holidays while properly leading the team
- Understands what objectives are important to the hotel and ensures the entire team is focused on exceeding expectations
- Treats guests, team members and third-party vendors with courtesy, respect, and dignity
- Practices preventative safety procedures daily
- Maintains stability, dependability, and professionalism when faced with changing, stressful, and challenging situations
- Performs other duties as assigned for the operation
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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