Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.25 - $21.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Flexible Schedule
Job Description
Nestled in the heart of Deer Valley in Utah's scenic Wasatch Mountains, the Goldener Hirsch Inn and Residences offers a unique blend of luxury, intimacy, and personalized service. This prestigious establishment is located just steps away from the Silver Lake Express lift, providing guests with convenient ski access during the winter season. Beyond skiing, the location offers easy access to beautiful hiking and biking trails, allowing visitors to immerse themselves in nature and enjoy breathtaking views of Bald Eagle Mountain. With only 18 rooms in the Inn and 49 newly renovated rooms in the Residences, the property maintains an exclusive... Show More
Job Requirements
- High school diploma or equivalent
- at least 1 year previous experience in a luxury hotel, concierge, or front desk role is preferred
- flexibility in hours, including evenings, weekends, and holidays
- a valid driver’s license and reliable transportation is a plus
- excellent interpersonal and communication skills
- strong organizational skills
- problem-solving skills
- proficiency in Google Suite and hotel management software
Job Qualifications
- High school diploma or equivalent
- a degree in hospitality management, business administration, or a related field is a plus
- at least 1 year previous experience in a luxury hotel, concierge, or front desk role is preferred
- familiarity with hotel management systems is a plus
- exceptional interpersonal and communication skills, with a focus on guest service
- strong organizational skills and the ability to multitask in a fast-paced environment
- problem-solving abilities with keen attention to detail
- proficient in Google Suite and hotel management software
- professional, approachable, and discreet
- a passion for providing excellent customer service and enhancing the guest experience
Job Duties
- Build and maintain strong relationships with assigned guests, understanding their preferences, interests, and needs to provide personalized service
- Prepare for guests' arrivals by anticipating their needs, preparing welcome amenities, and coordinating special requests or arrangements
- Greet guests upon arrival, provide an overview of hotel amenities and services, and assist with check-in and check-out processes to ensure a seamless experience
- Respond promptly to guests' requests and inquiries, providing tailored recommendations for dining, activities, and transportation
- Address any concerns or issues that arise during a guest's stay, ensuring swift and effective resolutions to enhance their experience
- Work closely with other hotel departments, including housekeeping, food and beverage, and engineering, to ensure guest needs are met efficiently and to hotel standards
- Solicit and gather guest feedback during and after their stay to continuously improve service delivery and guest satisfaction
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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