Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.25 - $21.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Flexible Schedule
Professional development opportunities
Job Description
The Goldener Hirsch Inn and Residences is a luxury hotel nestled in the heart of Deer Valley in Utah's Wasatch Mountains. Known for its intimate charm and personalized service, the establishment offers 18 guest rooms at the Inn and 49 newly renovated rooms in the Residences. Guests enjoy proximity to the Silver Lake Express lift, ski access, hiking and biking trails, and stunning views of Bald Eagle Mountain. The property prides itself on providing five-star amenities including European king beds, plush robes and slippers, and an acclaimed restaurant that continuously receives rave reviews. The setting and service combine to create... Show More
Job Requirements
- High school diploma or equivalent
- at least 1 year experience in hospitality or luxury hotel environment
- excellent interpersonal and communication skills
- strong organizational skills and ability to multitask
- problem-solving skills and attention to detail
- proficiency in Google Suite and hotel management software
- flexibility to work evenings, weekends, and holidays
- valid driver's license and reliable transportation is a plus
Job Qualifications
- High school diploma or equivalent
- a degree in hospitality management, business administration, or a related field is a plus
- at least 1 year previous experience in a luxury hotel, concierge, or front desk role is preferred
- familiarity with hotel management systems is a plus
- exceptional interpersonal and communication skills, with a focus on guest service
- strong organizational skills and the ability to multitask in a fast-paced environment
- problem-solving abilities with keen attention to detail
- proficient in Google Suite and hotel management software
- professional, approachable, and discreet
- a passion for providing excellent customer service and enhancing the guest experience
Job Duties
- Build and maintain strong relationships with assigned guests, understanding their preferences, interests, and needs to provide personalized service
- Prepare for guests' arrivals by anticipating their needs, preparing welcome amenities, and coordinating special requests or arrangements
- Greet guests upon arrival, provide an overview of hotel amenities and services, and assist with check-in and check-out processes to ensure a seamless experience
- Respond promptly to guests' requests and inquiries, providing tailored recommendations for dining, activities, and transportation
- Address any concerns or issues that arise during a guest's stay, ensuring swift and effective resolutions to enhance their experience
- Work closely with other hotel departments, including housekeeping, food and beverage, and engineering, to ensure guest needs are met efficiently and to hotel standards
- Solicit and gather guest feedback during and after their stay to continuously improve service delivery and guest satisfaction
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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