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WaFd Bank

Personal Banker

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Range $20.00 - $28.00
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Work Schedule

Standard Hours
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Benefits

Paid Time Off
Health Insurance
Stock options
401(k) Employer Matching
Paid parental leave
Life insurance
long-term disability
Tuition Reimbursement
Employee Assistance Programs
Pre-tax health and dependent-care spending plans

Job Description

WaFd Bank is a well-established financial institution with over a century of experience serving consumers and business clients across nine Western states. Known for its commitment to exceptional service, WaFd Bank operates as a trusted leader in the banking industry with a focus on community involvement and financial health. The company’s motto, "Love What You Do...Make A Difference!", reflects its dedication to fostering a positive work environment where employees are inspired and supported in their careers. As a forward-thinking bank, WaFd integrates modern technology solutions to better serve its clients while maintaining personalized service and community connection.

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Job Requirements

  • prior banking experience, including familiarity with lending, previous work in retail, consumer service delivery, or client relations

Job Qualifications

  • high school diploma or approved equivalent
  • good math skills, 10-key and keyboarding
  • proficient in standard Microsoft Office tools such as Excel, Word, Teams, PowerBI and Outlook
  • well-developed smart phone and digital channel skills
  • must have excellent organizational and analytical skills and superior written and oral communication skills
  • ability to demonstrate how to use automated technology to teach clients self-service skills
  • must have valid driver’s license, satisfactory transportation, and adequate insurance coverage

Job Duties

  • build exceptional knowledge of bank products and services to maintain rapport with clients, understand their needs, and provide solutions
  • open new accounts, discuss and refer or originate loans, and onboard new clients
  • introduce and demonstrate digital and self-service options to clients
  • communicate clearly with staff and clients verbally, over the phone, and via video chat
  • comfortable functioning as a concierge or greeter
  • make out-of-office calls to businesses, community organizations, and referral sources
  • develop competencies and certifications/registration necessary to support branch performance goals

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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