Pei Wei Restaurant Shift Leader-Hospitality/Culinary
Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
401(k) Plan
Training and Development
Paid holidays
Job Description
Pei Wei is a fast-casual restaurant chain known for its Asian-inspired cuisine, operating a number of locations throughout the United States. The company prides itself on quality food, exceptional customer service, and a dynamic team-oriented environment that fosters growth and development for all employees. Pei Wei emphasizes the importance of operational excellence, safety, and guest satisfaction, positioning itself as a favorite dining destination for diverse customer bases. The brand's commitment to creating an enjoyable dining experience requires robust leadership within each restaurant to manage day-to-day operations effectively and ensure that both employees and guests have positive experiences. The role of... Show More
Job Requirements
- high school diploma or equivalent preferred
- 6 months shift lead experience for external candidates
- 4 months Pei Wei experience for internal candidates
- certified or trained in culinary and front-of-the-house operations
- certified food handler
- action oriented with a consistent work pace
- energized by challenges
- committed to brand and team
- looks for and shares ways to improve team performance
- customer focused by putting needs of guests and team members first
- identifies ways to exceed customer expectations
- effectively handles difficult customer situations
- notifies managers of customer service or employment concerns promptly
- self-motivated and passionate about individual and team success
- takes feedback positively and applies it to improve performance
- maintains high performance when leadership is not present
- must be able to stand and walk for periods of four to ten hours each shift
- must be able to reach, bend, balance, and transport various objects weighing up to 30 lbs repeatedly during a shift
- must be able to hear with 100% accuracy with correction
- must be able to see at 20/20 vision with correction
Job Qualifications
- high school diploma or equivalent preferred
- 6 months shift lead experience for external candidates
- 4 months Pei Wei experience for internal candidates
- certified or trained in culinary and front-of-house operations
- certified food handler
Job Duties
- certified or trained in culinary and front-of-the-house operations and can perform duties and coach or verify on a daily basis
- certified food handler and can effectively teach and execute company safety and health procedures
- effectively communicates through live conversations, email, etc., to team members, management, and regional support office
- acts as a role model in behaviors, dress, and guest interaction by exhibiting desired Pei Wei behaviors and standards
- effectively leads the team during the shift through coaching, delegation, and verification
- effectively follows and executes shift responsibilities including admin, reporting, scheduling, SMG scores, cash handling, opening and closing duties, inventory, and ordering
- supports onboarding and training processes including scheduling
- effectively performs cash handling procedures according to company policies
- handles guest relations and coaches team to improve guest experience
- promptly escalates any employee relations concerns to general manager
- attends all store manager meetings
- executes other tasks or duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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