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Pei Wei Restaurant Shift Leader-Hospitality/Culinary
Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Opportunities for advancement
Training and Development
Job Description
Pei Wei Asian Kitchen is a well-established fast-casual restaurant chain specializing in Asian-inspired cuisine, offering a diverse menu that combines fresh ingredients and bold flavors. Known for its commitment to quality, innovation, and exceptional customer service, Pei Wei prides itself on creating a welcoming atmosphere for guests while maintaining high operational standards. With a focus on team collaboration, training, and leadership development, Pei Wei supports career growth for its employees within its dynamic restaurant environment.
The Shift Leader position at Pei Wei is designed to play a crucial role in the daily operations and success of each restaurant location. ... Show More
The Shift Leader position at Pei Wei is designed to play a crucial role in the daily operations and success of each restaurant location. ... Show More
Job Requirements
- High school diploma or equivalent preferred
- 6 months shift lead experience for external candidates
- 4 months Pei Wei experience for internal candidates
- Certified food handler
- Ability to work all aspects of restaurant operations
- Capacity to understand and use back-office systems
- Ability to stand and walk for 4 to 10 hours per shift
- Ability to lift and transport items weighing up to 30 lbs repeatedly
- Ability to hear with 100 percent accuracy with correction
- Ability to see at 20/20 vision with correction
Job Qualifications
- High school diploma or equivalent preferred
- 6 months shift lead experience for external candidates
- 4 months Pei Wei experience for internal candidates
- Certified food handler
- Strong communication and leadership skills
- Ability to coach and motivate team members
- Knowledge of restaurant operations and back-office systems
- Ability to manage multiple tasks during a shift
- Commitment to company standards and guest satisfaction
Job Duties
- Certified/trained in culinary and front-of-the-house operations and can perform duties and coach/verify on a daily basis
- Certified food handler and can effectively teach and execute company safety and health procedures
- Effectively communicates to team members, management, and regional supervisors
- Acts as a role model in behaviors, dress, and guest interaction
- Effectively leads the team during the shift through coaching, delegation, and verification
- Effectively follows/executes shift responsibilities including admin, reporting, scheduling, SMG scores, cash handling, opening/closing duties, inventory/ordering
- Supports the onboarding/training process including scheduling
- Performs cash handling procedures according to company policies
- Handles guest relations and coaches team to improve the guest experience
- Escalates employee relations concerns to the general manager promptly
- Attends all store manager meetings
- Executes other assigned tasks/duties
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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