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Pei Wei Restaurant Shift Leader-Hospitality/Culinary
Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee discount
401(k) retirement plan
Paid holidays
Career development opportunities
Job Description
Pei Wei is a contemporary Asian kitchen that offers a fresh and flavorful take on Asian cuisine, combining the best of a fast-casual dining experience with bold, authentic flavors. Known for its commitment to quality ingredients and a vibrant dining atmosphere, Pei Wei restaurants provide guests with a unique culinary experience that emphasizes speed, freshness, and exceptional customer service. With locations across the United States, Pei Wei is a growing restaurant chain that focuses on creating a welcoming environment where guests can enjoy delicious meals prepared quickly and with care. The company culture promotes teamwork, high standards of food safety,... Show More
Job Requirements
- High school diploma or equivalent preferred
- Six months shift lead experience for external candidates
- Four months Pei Wei experience for internal candidates
- Certified/trained in culinary and front-of-the-house operations
- Certified food handler
- Ability to stand and walk for four to ten hours each shift
- Ability to reach, bend, balance, and transport objects up to 30 lbs repeatedly
- Must have 100 percent hearing accuracy with correction
- Must have 20/20 vision with correction
- Strong action orientation
- Customer focused mindset
- Self-motivated attitude
Job Qualifications
- High school diploma or equivalent preferred
- Six months shift lead experience for external candidates
- Four months Pei Wei experience for internal candidates
- Certified/trained in culinary and front-of-the-house operations
- Certified food handler
- Strong communication skills
- Ability to lead and coach a team
- Knowledge of cash handling procedures
- Ability to manage scheduling, inventory, and reporting
- Effective guest relations skills
- Ability to work under pressure and multitask
Job Duties
- Certified/trained in culinary and front-of-the-house operations and can perform duties and coach/verify on a daily basis
- Certified food handler and can effectively teach and execute company safety and health procedures
- Effectively communicates (through live conversations, email, etc) to team members, management, and RSO
- Acts as a role model in behaviors, dress, and guest interaction
- Exhibits desired Pei Wei behaviors and standards and is a role model for dress, behavior, and interaction with guests and team members
- Effectively leads the team during the shift, through coaching, delegation, and verification
- Effectively follows/executes shift responsibilities as outlined on mod checklist - including admin, reporting, scheduling, SMG scores, cash handling, opening/closing duties, inventory/ordering
- Effectively supports the onboarding/training process to include scheduling
- Effectively performs cash handling procedures according to company policies
- Effectively handles guest relations and can coach team on behaviors to improve the guest experience
- Promptly escalates any employee relations concerns to the general manager
- Attends all store manager meetings
- Effectively executes other tasks/duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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