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Pei Wei Restaurant Shift Leader-Hospitality/Culinary
Job Overview
Employment Type
Full-time
Work Schedule
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee discount
Retirement Plan
Training and Development
Career advancement opportunities
Job Description
Pei Wei Asian Diner is a fast-casual restaurant chain known for offering fresh, made-to-order Asian cuisine inspired by the flavors of Thailand, China, Japan, and Vietnam. Established with a mission to provide a unique dining experience with a focus on bold flavors, authenticity, and hospitality, Pei Wei prides itself on delivering high-quality meals in a vibrant and welcoming environment. As a part of the fast-casual dining industry, Pei Wei emphasizes quick service while maintaining food quality and guest satisfaction. The company values teamwork, leadership, and the ongoing development of its employees to effectively serve its customers and grow its brand... Show More
Job Requirements
- High school diploma or equivalent preferred
- 6 months shift lead experience for external candidates
- 4 months Pei Wei experience for internal candidates
- Certified food handler
- Ability to stand and walk for 4 to 10 hours per shift
- Ability to reach, bend, balance, and transport objects up to 30 lbs repeatedly
- Ability to hear with 100 percent accuracy with correction
- Ability to see at 20/20 vision with correction
- Strong communication skills
- Comfortable managing multiple tasks and delegating
Job Qualifications
- High school diploma or equivalent preferred
- 6 months shift lead experience for external candidates
- 4 months Pei Wei experience for internal candidates
- Certified food handler
- Ability to lead and coach team members
- Proficient communication skills
- Knowledge of restaurant operations and back-office systems
- Ability to handle guest relations effectively
- Cash handling experience
Job Duties
- Certified and trained in culinary and front-of-the-house operations and can perform duties and coach and verify on a daily basis
- Certified food handler and can effectively teach and execute company safety and health procedures
- Effectively communicates through live conversations, email, etc., to team members, management, and regional support office
- Acts as a role model in behaviors, dress, and guest interaction by exhibiting desired Pei Wei behaviors and standards
- Effectively leads the team during the shift through coaching, delegation, and verification
- Effectively follows and executes shift responsibilities outlined on the manager checklist including administrative tasks, reporting, scheduling, SMG scores, cash handling, opening and closing duties, inventory and ordering
- Supports the onboarding and training process including scheduling
- Performs cash handling procedures according to company policies
- Handles guest relations and coaches team on improving guest experience
- Escalates employee relations concerns promptly to the general manager
- Attends store manager meetings
- Executes other tasks and duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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