Pei Wei Restaurant Shift Leader-Hospitality/Culinary
Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and development programs
meal benefits
Job Description
Pei Wei is a leading fast-casual Asian kitchen restaurant known for offering fresh, healthy, and flavorful Asian-inspired dishes. With a strong emphasis on guest satisfaction and team collaboration, Pei Wei operates multiple locations across the United States and is recognized for its commitment to quality, safety, and customer experience. The company values its employees and fosters a positive work environment promoting growth and leadership development within the hospitality industry.
The Shift Leader position at Pei Wei is a dynamic role crucial to the operational success of the restaurant. Shift Leaders support management teams directly and share responsibilities to ens... Show More
The Shift Leader position at Pei Wei is a dynamic role crucial to the operational success of the restaurant. Shift Leaders support management teams directly and share responsibilities to ens... Show More
Job Requirements
- high school diploma or equivalent preferred
- six months shift lead experience for external candidates
- four months Pei Wei experience for internal candidates
- certified food handler
- ability to stand and walk for four to ten hours per shift
- ability to reach, bend, balance, and transport objects up to 30 lbs repeatedly
- ability to hear with 100 percent accuracy with correction
- ability to see at 20/20 vision with correction
- strong interpersonal and communication skills
- action oriented
- customer focused
- self motivated
Job Qualifications
- high school diploma or equivalent preferred
- six months of shift lead experience for external candidates
- four months of Pei Wei experience for internal candidates
- certified and trained in culinary and front-of-house operations
- certified food handler
- strong communication skills
- leadership ability to coach and delegate
- knowledge of back-office systems and cash handling
- proven ability to manage guest relations
- ability to handle employee relations issues appropriately
Job Duties
- Certified and trained in culinary and front-of-the-house operations
- perform duties and coach or verify daily activities
- certified food handler and effectively teach and execute company safety and health procedures
- effectively communicate with team members, management, and regional staff
- act as a role model in behaviors, dress, and guest interaction
- lead the team during shifts through coaching, delegation, and verification
- follow and execute shift responsibilities such as admin, reporting, scheduling, cash handling, inventory, ordering, opening and closing duties
- support the onboarding and training process including scheduling
- handle cash procedures according to company policies
- manage guest relations and coach team on improving guest experience
- promptly escalate employee relations concerns to management
- attend all store manager meetings
- execute other tasks and duties as assigned
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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