Pei Wei Restaurant Shift Leader-Hospitality/Culinary
Job Overview
Employment Type
Full-time
Work Schedule
Day Shifts
Fixed Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
401(k) Plan
Training and Development
flexible scheduling
Job Description
Pei Wei is a popular fast-casual restaurant chain known for its fresh, flavorful Asian-inspired cuisine and commitment to providing a unique dining experience. With a strong focus on quality ingredients, excellent customer service, and operational excellence, Pei Wei continues to expand and solidify its presence in the competitive restaurant industry. The company prides itself on fostering a collaborative and positive work environment where team members, including leadership roles, can thrive and contribute to the brand's success. As part of its restaurant operations, Pei Wei places great emphasis on training, safety, and guest satisfaction, ensuring each location operates at high standards... Show More
Job Requirements
- High school diploma or equivalent preferred
- 6 months shift lead experience for external candidates
- 4 months Pei Wei experience for internal candidates
- Certified food handler preferred
- Ability to stand and walk for 4 to 10 hours per shift
- Ability to reach, bend, balance, and transport up to 30 lbs repeatedly during a shift
- Ability to hear with 100 percent accuracy with correction
- Ability to see at 20/20 vision with correction
- Ability to effectively communicate with team members and guests
- Ability to lead and coach a team
- Commitment to brand and team
- Self-motivated and performance driven
Job Qualifications
- High school diploma or equivalent preferred
- 6 months shift lead experience for external candidates
- 4 months Pei Wei experience for internal candidates
- Certified food handler preferred
- Strong communication skills
- Leadership experience in a fast-paced environment
- Ability to multitask and manage time effectively
- Knowledge of safety and health procedures
- Ability to use back-office scheduling and reporting systems
- Customer service oriented
- Positive role model and team player
Job Duties
- Certified/trained in culinary and front-of-the-house operations and can perform duties and coach/verify on a daily basis
- Certified food handler and can effectively teach and execute company safety and health procedures
- Effectively communicates through live conversations, email, etc. to team members, management, and Regional Support Office
- Acts as a role model in behaviors, dress, and guest interaction exhibiting desired Pei Wei standards
- Effectively leads the team during the shift through coaching, delegation, and verification
- Executes shift responsibilities as outlined on mod checklist including administration, reporting, scheduling, SMG scores, cash handling, opening/closing duties, inventory/ordering
- Supports the onboarding and training process including scheduling
- Performs cash handling procedures according to company policies
- Handles guest relations and coaches team on behaviors to improve the guest experience
- Escalates any employee relations concerns to the general manager promptly
- Attends all store manager meetings
- Executes other tasks and duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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