Pei Wei Restaurant Shift Leader-Hospitality/Culinary
Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
401k plan
Training and development opportunities
career advancement
Job Description
Pei Wei is a renowned fast casual dining restaurant specializing in Asian cuisine, known for its fresh ingredients and flavorful dishes. As a well-established brand, Pei Wei is committed to providing an exceptional guest experience and maintaining high standards of food safety and operational excellence. The company prides itself on a strong team-oriented culture that values leadership, commitment, and customer focus. Pei Wei operates numerous locations across various states, delivering consistent quality and service through dedication and professionalism. Known for its dynamic environment and growth opportunities, Pei Wei seeks individuals who are motivated, organized, and ready to take on leadership... Show More
Job Requirements
- High school diploma or equivalent
- Six months shift lead experience for external candidates
- Four months Pei Wei experience for internal candidates
- Must be certified food handler
- Ability to effectively communicate with team and management
- Capacity to lead teams and coach employees
- Ability to use back-office systems
- Ability to perform physical tasks such as standing, walking for long periods, bending, reaching, and lifting up to 30 lbs
- Visual and auditory capabilities corrected to 20/20 vision and 100 percent hearing accuracy
- Commitment to brand values and customer focus
- Action oriented and self motivated
- Capable of handling difficult customer situations and escalating concerns appropriately
Job Qualifications
- High school diploma or equivalent
- Six months shift lead experience for external candidates
- Four months Pei Wei experience for internal candidates
- Certified food handler
- Strong communication skills
- Ability to lead and motivate a team
- Knowledge of safety and health procedures
- Proficiency in back-office systems
- Ability to handle cash transactions accurately
- Customer service skills
Job Duties
- Certified and trained in culinary and front-of-the-house operations and can perform duties and coach and verify daily
- Certified food handler and can effectively teach and execute company safety and health procedures
- Effectively communicate with team members, management, and regional support office
- Act as a role model in behaviors, dress, and guest interaction exhibiting Pei Wei standards
- Lead the team during shifts through coaching, delegation, and verification
- Follow and execute shift responsibilities including admin, reporting, scheduling, cash handling, opening and closing duties, inventory and ordering
- Support onboarding and training processes including scheduling
- Perform cash handling procedures according to company policies
- Handle guest relations and coach team on behaviors to improve guest experience
- Escalate employee relations concerns to the general manager promptly
- Attend all store manager meetings
- Perform additional tasks and duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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