Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
flexible scheduling
Retirement Plan
Job Description
Pei Wei is a fast-casual restaurant chain that specializes in Asian-inspired cuisine, emphasizing fresh ingredients, bold flavors, and exceptional customer service. Established with the goal of offering a better, more exciting dining experience, Pei Wei operates numerous locations across the United States, serving a diverse customer base from busy professionals to families seeking flavorful meals in a welcoming environment. The company prides itself on maintaining high standards in both food quality and cleanliness while fostering a strong, team-oriented culture among its employees. Pei Wei continues to grow steadily by innovating its menu and enhancing its service delivery, always aiming to... Show More
Job Requirements
- High school diploma or equivalent preferred
- 6 months shift lead experience for external candidates
- 4 months Pei Wei experience for internal candidates
- Certified food handler
- Ability to stand and walk for periods of four to ten hours per shift
- Able to reach, bend, balance and transport objects up to 30 pounds repeatedly
- Ability to hear with 100 percent accuracy with correction
- Ability to see at 20/20 vision with correction
- Action oriented
- Customer focused
- Self-motivated
Job Qualifications
- High school diploma or equivalent preferred
- 6 months shift lead experience for external candidates
- 4 months Pei Wei experience for internal candidates
- Certified food handler
- Strong communication skills
- Ability to lead and motivate a team
- Knowledge of culinary and front-of-house restaurant operations
- Proficient in cash handling and administrative tasks
- Ability to follow safety and health protocols
- Customer service oriented
Job Duties
- Certified and trained in culinary and front-of-the-house operations and can perform duties and coach/verify on a daily basis
- Certified food handler and can effectively teach and execute company safety and health procedures
- Effectively communicates through live conversations, email, etc., to team members, management, and regional supervisors
- Acts as a role model in behaviors, dress, and guest interaction
- Exhibits desired Pei Wei behaviors and standards and is a role model for dress, behavior, and interaction with guests and team members
- Effectively leads the team during the shift through coaching, delegation, and verification
- Effectively follows and executes shift responsibilities as outlined on mod checklist including administration, reporting, scheduling, SMG scores, cash handling, opening and closing duties, inventory and ordering
- Supports the onboarding and training process including scheduling
- Performs cash handling procedures according to company policies
- Handles guest relations and can coach team on behaviors to improve the guest experience
- Promptly escalates any employee relations concerns to the general manager
- Attends all store manager meetings
- Effectively executes other tasks and duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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