Pei Wei Restaurant Shift Leader-Hospitality/Culinary
Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee discount
401(k) Plan
Career development opportunities
Job Description
Pei Wei is a dynamic and rapidly growing fast-casual restaurant chain specializing in Asian-inspired cuisine that blends fresh ingredients and authentic flavors. Known for its commitment to quality, innovation, and customer satisfaction, Pei Wei offers a vibrant and collaborative work environment where employees are empowered to deliver exceptional dining experiences. With locations across multiple regions, Pei Wei has built a strong reputation for its flavorful dishes, excellent service, and dedication to community involvement. The company fosters a culture of growth and development, encouraging team members to advance their careers within the organization while maintaining a supportive and inclusive atmosphere.
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Job Requirements
- High school diploma or equivalent preferred
- 6 months shift lead experience for external candidates
- 4 months Pei Wei experience for internal candidates
- Certified food handler
- Ability to stand and walk for four to ten hours per shift
- Ability to reach, bend, balance, and transport objects up to 30 lbs repeatedly
- Ability to hear with 100 percent accuracy with correction
- Ability to see at 20/20 vision with correction
- Ability to work varied shifts including weekends and holidays
- Comfortable leading a team and taking initiative
- Strong customer service orientation
Job Qualifications
- High school diploma or equivalent preferred
- 6 months shift lead experience for external candidates
- 4 months Pei Wei experience for internal candidates
- Certified food handler
- Strong communication skills
- Ability to lead and coach a team
- Knowledge of health and safety procedures
- Experience with cash handling
- Problem-solving skills
- Ability to maintain high performance and professionalism during shifts
Job Duties
- Certified/trained in culinary and front-of-the-house operations and can perform duties and coach/verify on a daily basis
- Certified food handler and can effectively teach and execute company safety and health procedures
- Effectively communicates through live conversations, email, etc to team members, management, and RSO
- Acts as a role model in behaviors, dress, and guest interaction
- Exhibits desired Pei Wei behaviors and standards and is a role model for dress, behavior, and interaction with guests and team members
- Effectively leads the team during the shift through coaching, delegation, and verification
- Effectively follows/executes shift responsibilities as outlined on mod checklist including admin, reporting, scheduling, SMG scores, cash handling, opening/closing duties, inventory/ordering
- Effectively supports the onboarding/training process to include scheduling
- Effectively performs cash handling procedures according to company policies
- Effectively handles guest relations and can coach team on behaviors to improve the guest experience
- Promptly escalates any employee relations concerns to the general manager
- Attends all store manager meetings
- Effectively executes other tasks/duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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