Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
401(k) retirement plan
Training and Development
meal benefits
Job Description
Pei Wei is a dynamic fast-casual restaurant chain known for its bold flavors and innovative Asian-inspired dishes. Established with a commitment to delivering fresh, flavorful meals in a friendly and inviting atmosphere, Pei Wei has grown significantly across numerous locations, becoming a popular destination for guests seeking high-quality dining experiences. The company values teamwork, operational excellence, and a customer-focused approach, which is reflected in their dedication to training and developing their staff to meet and exceed customer expectations. Pei Wei is not only a place to enjoy great food but also a vibrant workplace where team members can advance their... Show More
Job Requirements
- High school diploma or equivalent preferred
- Six months shift lead experience for external candidates
- Four months Pei Wei experience for internal candidates
- Certified food handler
- Ability to work standing and walking for four to ten hours per shift
- Ability to reach, bend, balance, and transport objects up to 30 lbs repeatedly
- Visual acuity with 20/20 vision with correction
- Hearing ability with 100% accuracy with correction
- Action oriented and energized by challenges
- Committed to brand and team
- Customer focused and handles difficult customer situations effectively
- Self-motivated and receptive to feedback
- Effective communication skills
Job Qualifications
- High school diploma or equivalent preferred
- Six months shift lead experience for external candidates
- Four months Pei Wei experience for internal candidates
- Certified food handler
- Strong communication skills
- Leadership ability
- Coaching and team management experience
Job Duties
- Certified and trained in culinary and front-of-the-house operations and perform duties and coach/verify on a daily basis
- Certified food handler and teach and execute company safety and health procedures
- Effectively communicate with team members, management, and regional support office
- Act as a role model in behaviors, dress, and guest interaction
- Lead the team during shifts through coaching, delegation, and verification
- Follow and execute shift responsibilities including admin, reporting, scheduling, cash handling, opening/closing duties, and inventory/ordering
- Support onboarding and training process including scheduling
- Perform cash handling procedures according to company policies
- Handle guest relations and coach team to improve guest experience
- Escalate employee relations concerns promptly to the general manager
- Attend all store manager meetings
- Execute other tasks and duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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