Pei Wei Restaurant Shift Leader-Hospitality/Culinary
Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
flexible scheduling
Training and Development
Job Description
Pei Wei Asian Diner is a fast-casual Asian restaurant chain recognized for its fresh, authentic culinary offerings and exceptional customer service. Known for its innovative menu that draws inspiration from traditional Asian flavors with a modern twist, Pei Wei operates numerous locations across the United States, emphasizing quality, speed, and a friendly dining experience. The company prides itself on creating a welcoming atmosphere where guests feel valued and employees are empowered to contribute to the restaurant's success. As a vibrant and growing brand in the fast-casual sector, Pei Wei focuses on training and developing its team members to uphold the... Show More
Job Requirements
- High school diploma or equivalent preferred
- Six months shift lead experience for external candidates
- Four months Pei Wei experience for internal candidates
- Certified food handler
- Ability to stand and walk for four to ten hours per shift
- Ability to lift and carry objects weighing up to 30 pounds
- Ability to hear with 100 percent accuracy with correction
- Ability to see at 20/20 vision with correction
- Comfortable taking on leadership roles
- Strong customer focus
- Ability to handle difficult customer situations
- Self-motivated with a passion for team success
Job Qualifications
- High school diploma or equivalent preferred
- Six months shift lead experience for external candidates
- Four months Pei Wei experience for internal candidates
- Certified in culinary and front-of-the-house operational procedures
- Certified food handler
- Strong communication skills
- Ability to lead and motivate a team
- Knowledge of back-office systems for scheduling, inventory, and cash handling
Job Duties
- Certified or trained in culinary and front-of-the-house operations and can perform duties and coach or verify daily
- Certified food handler and can effectively teach and execute company safety and health procedures
- Effectively communicates with team members, management, and regional supervisors
- Acts as a role model in behaviors, dress, and guest interaction
- Effectively leads the team during the shift through coaching, delegation, and verification
- Effectively follows and executes shift responsibilities including administration, reporting, scheduling, customer satisfaction metrics, cash handling, opening and closing duties, inventory and ordering
- Supports onboarding and training process including scheduling
- Performs cash handling procedures according to company policies
- Handles guest relations and coaches team to improve guest experience
- Promptly escalates employee relations concerns to general manager
- Attends all store manager meetings
- Executes other tasks or duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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