Pei Wei Restaurant Shift Leader-Hospitality/Culinary
Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee discount
Retirement Plan
Training and Development
employee recognition programs
Job Description
Pei Wei is a well-established restaurant chain specializing in Asian-inspired cuisine, known for delivering fresh, flavorful, and affordable dishes in a dynamic and engaging dining environment. The company is committed to providing exceptional guest experiences through the highest standards of hospitality and culinary execution. With a focus on innovation and quality, Pei Wei operates numerous locations across the United States, creating a vibrant workplace for its team members dedicated to growth, teamwork, and excellence.
The role of a Shift Leader at Pei Wei is a pivotal position within the restaurant's operational framework, essential for the successful day-to-day management and smoot... Show More
The role of a Shift Leader at Pei Wei is a pivotal position within the restaurant's operational framework, essential for the successful day-to-day management and smoot... Show More
Job Requirements
- High school diploma or equivalent preferred
- Six months shift lead experience for external candidates
- Four months Pei Wei experience for internal candidates
- Certified food handler
- Ability to stand and walk for periods of 4 to 10 hours each shift
- Ability to reach, bend, balance, and transport objects up to 30 lbs repeatedly
- Ability to hear with 100% accuracy with correction
- Ability to see 20/20 with correction
- Action oriented with consistent pace
- Energized by challenges
- Committed to brand and team
- Seeks ways to improve team performance
- Puts needs of guests and team members first
- Identifies ways to exceed customer expectations
- Handles difficult customer situations effectively
- Notifies managers timely of service failures or employment concerns
- Self-motivated and passionate about success
- Takes positive feedback and applies improvement
- Maintains performance without leadership present
Job Qualifications
- High school diploma or equivalent preferred
- Certified food handler
- Experience in culinary and front-of-house operations
- Strong communication skills
- Leadership and team management skills
- Ability to operate back-office systems
- Experience with cash handling and reporting
- Ability to coach and train team members
- Proven guest service and conflict resolution abilities
- Commitment to company standards and appearance
- Ability to lead effectively in absence of management
Job Duties
- Certified and trained in culinary and front-of-the-house operations and can perform duties and coach/verify on a daily basis
- Certified food handler and can effectively teach and execute company safety and health procedures
- Effectively communicates to team members, management, and RSO
- Acts as a role model in behaviors, dress, and guest interaction
- Effectively leads the team during the shift through coaching, delegation, and verification
- Executes shift responsibilities including admin, reporting, scheduling, SMG scores, cash handling, opening/closing duties, inventory/ordering
- Supports onboarding and training process including scheduling
- Performs cash handling procedures according to company policies
- Handles guest relations and coaches team to improve guest experience
- Escalates employee relations concerns to the general manager promptly
- Attends all store manager meetings
- Executes other tasks and duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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