Job Overview
Benefits
Health Insurance
Paid Time Off
employee discount
Training and development opportunities
Career advancement opportunities
Job Description
Pei Wei Asian Diner is a fast-casual restaurant chain widely recognized for its fresh, made-to-order Asian cuisine. Founded with the mission to deliver bold flavors and an exceptional dining experience, Pei Wei has established itself as a popular dining destination for guests seeking high-quality meals in a friendly and dynamic environment. The company is committed to maintaining high standards of food quality, customer service, and operational excellence in all its locations. With a focus on innovation and a strong team culture, Pei Wei thrives on fostering a collaborative and supportive workplace where employees can grow and contribute to the brand's... Show More
Job Requirements
- High school diploma or equivalent preferred
- Six months shift lead experience for external candidates
- Four months Pei Wei experience for internal candidates
- Certified food handler
- Ability to stand and walk for four to ten hours per shift
- Ability to reach, bend, balance, and transport objects up to 30 lbs repeatedly
- Ability to hear with 100% accuracy with correction
- Ability to see at 20/20 vision with correction
- Strong action-oriented mindset
- Commitment to brand and team
- Effective leadership and communication skills
- Ability to handle customer and employee relations
- Willingness to attend all required meetings
Job Qualifications
- High school diploma or equivalent preferred
- Six months shift lead experience for external candidates
- Four months Pei Wei experience for internal candidates
- Certified food handler
- Knowledge of culinary and front-of-house operations
- Effective communication skills
- Ability to lead and coach team members
- Ability to operate back-office systems
- Strong customer service orientation
- Basic cash handling skills
Job Duties
- Certified and trained in culinary and front-of-the-house operations and can perform duties and coach/verify daily
- Certified food handler and can effectively teach and execute company safety and health procedures
- Effectively communicates through live conversations, email, etc. to team members, management, and regional support office
- Acts as a role model in behaviors, dress, and guest interaction
- Exhibits desired Pei Wei behaviors and standards and is a role model for dress, behavior, and interaction with guests and team members
- Effectively leads the team during the shift through coaching, delegation, and verification
- Effectively follows and executes shift responsibilities including administrative duties, reporting, scheduling, SMG scores, cash handling, opening/closing duties, inventory/ordering
- Supports the onboarding and training process including scheduling
- Performs cash handling procedures according to company policies
- Handles guest relations and coaches team to improve guest experience
- Promptly escalates employee relations concerns to the general manager
- Attends all store manager meetings
- Executes other tasks and duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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