Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Career development opportunities
401(k) retirement plan
flexible scheduling
Job Description
Pei Wei is a modern Asian kitchen restaurant chain focused on delivering innovative, bold, and flavorful dishes that combine fresh ingredients and authentic cooking methods. Known for its fast-casual dining experience, Pei Wei emphasizes speed, convenience, and quality while maintaining a welcoming atmosphere for guests. With multiple locations nationwide, Pei Wei is committed to excellence in hospitality and culinary creativity which makes it a go-to destination for guests seeking tasty Asian-inspired meals made from scratch. The company values teamwork, customer satisfaction, and operational efficiency, making it an excellent workplace for individuals who thrive in dynamic, fast-paced environments. Pei Wei offers... Show More
Job Requirements
- High school diploma or equivalent preferred
- Six months shift lead experience for external candidates
- Four months Pei Wei experience for internal candidates
- Certified trained culinary and front-of-house operations
- Certified food handler
- Strong communication skills
- Ability to lead and coach others
- Experience with cash handling
- Ability to use back-office systems
- Must be able to stand and walk for four to ten hours each shift
- Must be able to reach, bend, balance and transport objects weighing up to 30 lbs repeatedly
- Must have hearing with 100 percent accuracy with correction
- Must have vision of 20/20 with correction
Job Qualifications
- High school diploma or equivalent preferred
- Six months shift lead experience for external candidates
- Four months Pei Wei experience for internal candidates
- Certified trained culinary and front-of-house operations
- Certified food handler
- Strong communication skills
- Ability to lead and coach others
- Experience with cash handling
- Ability to use back-office systems
Job Duties
- Certified and trained in culinary and front-of-the-house operations and can perform duties and coach and verify on a daily basis
- Certified food handler and can effectively teach and execute company safety and health procedures
- Effectively communicates through live conversations, email, etc. to team members, management, and regional support office
- Acts as a role model in behaviors, dress, and guest interaction
- Exhibits desired Pei Wei behaviors and standards and is a role model for dress, behavior, and interaction with guests and team members
- Effectively leads the team during the shift through coaching, delegation, and verification
- Effectively follows and executes shift responsibilities as outlined on mod checklist including admin, reporting, scheduling, SMG scores, cash handling, opening/closing duties, inventory/ordering
- Effectively supports the onboarding and training process including scheduling
- Effectively performs cash handling procedures according to company policies
- Effectively handles guest relations and can coach team on behaviors to improve the guest experience
- Promptly escalates any employee relations concerns to the general manager
- Attends all store manager meetings
- Effectively executes other tasks and duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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