Pei Wei Asian Diner, LLC-Restaurant General Manager

Queen Creek, AZ, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Job Description

Pei Wei Asian Kitchen is a prominent fast-casual restaurant chain that specializes in fresh and flavorful Asian-inspired cuisine. Known for its vibrant menu and commitment to quality, Pei Wei has established a strong presence in the casual dining market by offering guests an authentic dining experience that emphasizes operational excellence and customer satisfaction. With a focus on sustainability and community engagement, Pei Wei prides itself on creating a welcoming environment where employees can thrive and guests feel valued. As a notable player in the restaurant industry, the company continuously seeks to innovate and uphold the highest standards in food preparation, service, and hospitality. This ensures not only a delightful culinary experience but also efficient and safe operations across all its locations. The restaurant is committed to fostering growth and development within its team, promoting an inclusive atmosphere that encourages professional advancement and teamwork.

The General Manager role at Pei Wei Asian Kitchen is a pivotal leadership position responsible for overseeing the operational success of a designated restaurant location. This position entails providing consistent leadership and mentorship to both management and operational staff, ensuring adherence to company standards and processes. The General Manager is tasked with driving sales growth and profitability while maintaining an inviting, safe, and sanitary environment for both guests and employees. The role requires hands-on involvement in daily restaurant operations, including quality control, customer service excellence, staff recruitment and development, and effective team management. Additionally, the General Manager ensures compliance with all local, state, and federal health and safety regulations, manages administrative duties like payroll and invoicing, and fosters strong community relations as a goodwill ambassador. The position supports the continuous implementation of company initiatives and goals, helping the restaurant maintain its reputation as a top choice for Asian cuisine. Overall, the General Manager at Pei Wei Asian Kitchen plays a crucial role in balancing operational efficiency with an exceptional guest and employee experience, making it an ideal opportunity for individuals passionate about restaurant management and leadership.

Job Requirements

High school diploma or GED required
2 years general manager experience for external candidates
6 months Pei Wei senior or assistant manager position for internal candidates
certified in Pei Wei culinary and front-of-the-house operations
able to reach, bend, balance and transport objects up to 30 lbs
able to stand and walk for eight to ten hours during shifts
competent in managing sales and profitability
skilled in conflict management
capable of building and leading teams
proficient in hiring and staffing
high emotional intelligence
adaptable to change
effective scheduling skills
strong focus on food safety and sanitation
able to complete administrative duties

Job Qualifications

High school diploma or GED
2 years general manager experience (external candidates)
6 months Pei Wei senior or assistant manager position (internal candidates)
certified in Pei Wei culinary and front-of-the-house operations
proven leadership and team development skills
strong sales and profitability focus
excellent conflict management abilities
effective hiring and staffing experience
high emotional intelligence
adaptability to change
excellent scheduling skills
commitment to food safety and sanitation
ability to deliver and drive key performance metrics

Job Duties

Ensures operational excellence of his/her designated restaurant
takes ownership of guest relations and customer satisfaction outcomes of his/her designated restaurant
implements, cascades, and sustains company initiatives and goals
increases sales and operating profit and sets short/long term plans to help meet those goals through local marketing and other internal opportunities
certified in Pei Wei culinary and front-of-the-house operations and can perform duties daily
fosters a safe, respectful, and quality employee experience
supervises, assigns, and delegates task(s) appropriately to management and hourly team members
recruits, hires, and trains a full team following internal training specifications for each job position
provides on-going leadership and development to immediate management staff which may include but is not limited to: P/L statement accountabilities
food and labor costs
safety and sanitation
acts as a goodwill ambassador to the community of Pei Wei
uses performance management tools and processes to ensure all employee performance appraisals are completed, with appropriate coaching, correction and feedback being delivered
ensures that all state and federal safety and sanitation guidelines are being followed
ensures regular repairs and maintenance of the restaurant in a timely manner
handles the administrative tasks in daily operations which may include but is not limited to hiring and terminating processes, invoicing, payroll, and cash handling
performs regular line checks to maintain all product quality standards
makes sure that all prep lists and order guides are complete
takes responsibility for all cost and food inventories
obtains appropriate safe food handlers permit within 6 months (or sooner if local regulations dictate) and always keeps permit current