Pei Wei Asian Diner, LLC-Restaurant General Manager
Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Professional development opportunities
Employee assistance program
Job Description
Pei Wei Asian Kitchen is a contemporary fast-casual restaurant brand specializing in a diverse menu of made-to-order Asian dishes. Known for its commitment to quality, freshness, and bold flavors, Pei Wei offers guests an approachable and vibrant dining experience that combines traditional Asian recipes with modern culinary techniques. As a dynamic and fast-growing restaurant chain, Pei Wei is dedicated to operational excellence, exceptional customer service, and fostering an engaging and supportive environment for its employees. The company prides itself on its innovative approach to Asian cuisine and its proactive stance on safety, sanitation, and community involvement.
The General... Show More
The General... Show More
Job Requirements
- 2 years general manager experience for external candidates
- 6 months Pei Wei senior or assistant manager position for internal candidates
- high school diploma or GED
- consistently identifies opportunities to build incremental sales growth
- creates a sales culture among team members
- leverages reports to identify drivers in sales trends
- appropriately balances profitability with sales growth
- steps up to conflicts and sees them as opportunities
- uses focused listening to get an accurate read on the situation quickly
- successfully resolves disputes with appropriate solutions
- monitors behaviors to prevent conflicts from resurfacing
- develops an environment where everyone is invested in the team
- creates an atmosphere of open dialogue and feedback
- builds both team morale and individual team member engagement
- rallies the entire team behind key business goals and celebrates team successes
- prioritizes hiring over short-term concerns
- leverages a variety of sources to find new, diverse talent
- thoroughly interviews candidates to prevent poor hires
- ensures new team members have a quality onboarding experience
- knows personal strengths and limitations and works to develop in those areas
- can flex management style to fit the situation
- exhibits a balance of pride and humility
- understands his/her impact on others
- is comfortable with the idea that change never stops
- seeks to understand the reasons behind changes if they are not clear
- works through personal concerns with change quickly
- provides constructive feedback on further improvement after change implementation
- creates great schedules to maximize the guest experience while controlling unnecessary labor costs
- schedules to meet the needs of the business while being considerate of team member needs
- frequently evaluates business trends and adjusts schedule accordingly
- ensures team member schedules are posted in advance and minimizes last minute changes
- creates an environment where sanitation is non-negotiable
- ensures team members understand the impact of food safety on the brand
- constantly monitors factors that impact food safety and proactively addresses potential concerns
- immediately escalates any food safety concerns
- consistently delivers results in key performance metrics
- holds others accountable for results while also exhibiting personal accountability for team results
- sets and communicates appropriate priorities and tracks progress
- doesn’t sacrifice long-term results to achieve short term metrics
- must be able to reach, bend, balance and transport various objects weighing up to 30 lbs during a shift
- must be able to stand and walk for periods of eight to ten hours in length each shift
Job Qualifications
- High school diploma or GED
- 2 years general manager experience for external candidates
- 6 months Pei Wei senior or assistant manager position for internal candidates
- certified in Pei Wei culinary and front-of-the-house operations
- knowledge of safety and sanitation guidelines
- strong leadership and team management skills
- ability to handle administrative tasks including hiring, payroll, and cash handling
- excellent communication and conflict resolution skills
- proven ability to drive sales and profitability
- experience in employee training and development
- ability to perform regular operational checks and maintain quality standards
Job Duties
- Ensures operational excellence of his/her designated restaurant
- takes ownership of guest relations and customer satisfaction outcomes of his/her designated restaurant
- implements, cascades, and sustains company initiatives and goals
- increases sales and operating profit and sets short/long term plans to help meet those goals through local marketing and other internal opportunities
- certified in Pei Wei culinary and front-of-the-house operations and can perform duties daily
- fosters a safe, respectful, and quality employee experience
- supervises, assigns, and delegates task(s) appropriately to management and hourly team members
- recruits, hires, and trains a full team following internal training specifications for each job position
- provides on-going leadership and development to immediate management staff which may include but is not limited to: P&L statement accountabilities
- food and labor costs
- safety and sanitation
- acts as a goodwill ambassador to the community of Pei Wei
- uses performance management tools and processes to ensure all employee performance appraisals are completed, with appropriate coaching, correction and feedback being delivered
- ensures that all state and federal safety and sanitation guidelines are being followed
- ensures regular repairs and maintenance of the restaurant in a timely manner
- handles the administrative tasks in daily operations which may include but is not limited to hiring and terminating processes, invoicing, payroll, and cash handling
- performs regular line checks to maintain all product quality standards
- makes sure that all prep lists and order guides are complete
- takes responsibility for all cost and food inventories
- obtains appropriate safe food handlers permit within 6 months (or sooner if local regulations dictate) and always keeps permit current
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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