Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k)
Employee Discounts
Training and Development
Career advancement opportunities
Job Description
Pei Wei Asian Kitchen is a dynamic and fast-growing restaurant chain specializing in fresh and flavorful Asian cuisine. Known for its commitment to quality and exceptional guest experiences, Pei Wei emphasizes operational excellence in every location. The brand focuses on maintaining a welcoming, safe, and sanitary environment for both guests and employees, ensuring that every visit is memorable. With a focus on strong leadership, innovative processes, and consistent execution of company standards, Pei Wei Asian Kitchen is dedicated to delivering outstanding food and customer service in a competitive and thriving market. Pei Wei fosters a positive workplace culture that supports... Show More
Job Requirements
- 2 years general manager experience for external candidates
- 6 months Pei Wei senior/assistant manager position for internal candidates
- High school diploma or GED required
- Ability to reach, bend, balance and transport various objects weighing up to 30 lbs during a shift
- Ability to stand and walk for periods of eight to ten hours in length each shift
- Consistently identifies opportunities to build incremental sales growth
- Creates a sales culture among team members
- Leverages reports to identify drivers in sales trends
- Appropriately balances profitability with sales growth
- Steps up to conflicts and sees them as opportunities
- Uses focused listening to get an accurate read on the situation quickly
- Successfully resolves disputes with appropriate solutions
- Monitors behaviors to prevent conflicts from resurfacing
- Develops an environment where everyone is invested in the team
- Creates an atmosphere of open dialogue and feedback
- Builds both team morale and individual team member engagement
- Rallies the entire team behind key business goals and celebrates team successes
- Prioritizes hiring over short-term concerns
- Leverages a variety of sources to find new, diverse talent
- Thoroughly interviews candidates to prevent poor hires
- Ensures new team members have a quality onboarding experience
- Knows personal strengths and limitations and works to develop in those areas
- Can flex management style to fit the situation
- Exhibits a balance of pride and humility
- Understands his/her impact on others
- Is comfortable with the idea that change never stops
- Seeks to understand the reasons behind changes if they are not clear
- Works through personal concerns with change quickly
- Provides constructive feedback on further improvement after change implementation
- Creates great schedules to maximize the guest experience while controlling unnecessary labor costs
- Schedules to meet the needs of the business while being considerate of team member needs
- Frequently evaluates business trends and adjusts schedule accordingly
- Ensures team member schedules are posted in advance and minimizes last minute changes
- Creates an environment where sanitation is non-negotiable
- Ensures team members understand the impact of food safety on the brand
- Constantly monitors factors that impact food safety and proactively addresses potential concerns
- Immediately escalates any food safety concerns
- Consistently delivers results in key performance metrics
- Holds others accountable for results while also exhibiting personal accountability for team results
- Sets and communicates appropriate priorities and tracks progress
- Does not sacrifice long-term results to achieve short term metrics
Job Qualifications
- High school diploma or GED
- Prior general manager experience preferred for external candidates
- Experience in a senior or assistant manager role preferred for internal candidates
- Proven leadership skills
- Strong knowledge of food safety and sanitation regulations
- Ability to manage budgets and optimize costs
- Excellent communication and interpersonal skills
- Ability to train, coach, and develop staff
- Experience with performance management and employee development
- Strong problem-solving and conflict resolution skills
- Ability to work in a fast-paced environment
- Commitment to fostering a positive and inclusive team culture
- Familiarity with scheduling and labor management
- Knowledge of culinary operations is a plus
- Certification in Pei Wei Culinary and Front-of-the-House Operations preferred
Job Duties
- Ensures operational excellence of his/her designated restaurant
- Takes ownership of guest relations and customer satisfaction outcomes of his/her designated restaurant
- Implements, cascades, and sustains company initiatives and goals
- Increases sales and operating profit and sets short/long term plans to help meet those goals through local marketing and other internal opportunities
- Certified in Pei Wei Culinary and Front-of-the-House Operations and can perform duties daily
- Fosters a safe, respectful, and quality employee experience
- Supervises, assigns, and delegates task(s) appropriately to management and hourly team members
- Recruits, hires, and trains a full team following internal training specifications for each job position
- Provides on-going leadership and development to immediate management staff which may include but is not limited to: P/L statement accountabilities
- Food and Labor Costs
- Safety and Sanitation
- Acts as a goodwill ambassador to the community of Pei Wei
- Uses performance management tools and processes to ensure all employee performance appraisals are completed, with appropriate coaching, correction and feedback being delivered
- Ensures that all state and federal safety and sanitation guidelines are being followed
- Ensures regular repairs and maintenance of the restaurant in a timely manner
- Handles the administrative tasks in daily operations which may include but is not limited to hiring and terminating processes, invoicing, payroll, and cash handling
- Performs regular line checks to maintain all product quality standards
- Makes sure that all prep lists and order guides are complete
- Takes responsibility for all cost and food inventories
- Obtains appropriate safe food handlers permit within 6 months (or sooner if local regulations dictate) and always keeps permit current
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
OysterLink - a focused job platform for restaurants and hotels.
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