Pei Wei Asian Diner, LLC-Restaurant General Manager
Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
401(k) Plan
performance bonuses
Career development opportunities
Job Description
Pei Wei Asian Kitchen is a dynamic and rapidly growing restaurant chain known for its commitment to quality, fresh ingredients, and authentic Asian-inspired cuisine. Established with a passion for delivering exceptional dining experiences, Pei Wei has become a popular destination for guests seeking flavorful food and excellent service in a casual dining setting. As a leading Asian fast-casual restaurant, Pei Wei operates with a focus on operational excellence, safety, and a positive customer and employee environment. The company prides itself on maintaining high standards in food preparation, service, and cleanliness, ensuring every guest enjoys a memorable meal. It fosters a... Show More
Job Requirements
- 2 years general manager experience for external candidates
- 6 months Pei Wei senior/assistant manager position for internal candidates
- high school diploma or GED required
- consistently identifies opportunities to build incremental sales growth
- creates a sales culture among team members
- leverages reports to identify drivers in sales trends
- appropriately balances profitability with sales growth
- steps up to conflicts and sees them as opportunities
- uses focused listening to get an accurate read on the situation quickly
- successfully resolves disputes with appropriate solutions
- monitors behaviors to prevent conflicts from resurfacing
- develops an environment where everyone is invested in the team
- creates an atmosphere of open dialogue and feedback
- builds both team morale and individual team member engagement
- rallies the entire team behind key business goals and celebrates team successes
- prioritizes hiring over short-term concerns
- leverages a variety of sources to find new, diverse talent
- thoroughly interviews candidates to prevent poor hires
- ensures new team members have a quality onboarding experience
- knows personal strengths and limitations and works to develop in those areas
- can flex management style to fit the situation
- exhibits a balance of pride and humility
- understands his/her impact on others
- is comfortable with the idea that change never stops
- seeks to understand the reasons behind changes if they are not clear
- works through personal concerns with change quickly
- provides constructive feedback on further improvement after change implementation
- creates great schedules to maximize the guest experience while controlling unnecessary labor costs
- schedules to meet the needs of the business while being considerate of team member needs
- frequently evaluates business trends and adjusts schedule accordingly
- ensures team member schedules are posted in advance and minimizes last minute changes
- creates an environment where sanitation is non-negotiable
- ensures team members understand the impact of food safety on the brand
- constantly monitors factors that impact food safety and proactively addresses potential concerns
- immediately escalates any food safety concerns
- consistently delivers results in key performance metrics
- holds others accountable for results while also exhibiting personal accountability for team results
- sets and communicates appropriate priorities and tracks progress
- does not sacrifice long-term results to achieve short term metrics
- must be able to reach, bend, balance and transport various objects weighing up to 30 lbs during a shift
- must be able to stand and walk for periods of eight to ten hours in length each shift
- obtains appropriate safe food handlers permit within 6 months or sooner if local regulations dictate, and always keeps permit current
Job Qualifications
- High school diploma or GED
- 2 years general manager experience for external candidates
- 6 months Pei Wei senior/assistant manager position for internal candidates
- Certified in Pei Wei Culinary and Front-of-the-House Operations
- Proven leadership skills
- Strong sales and marketing abilities
- Excellent conflict management skills
- Effective team building capabilities
- Hiring and staffing expertise
- High emotional intelligence
- Adaptable management style
- Strong communication and interpersonal skills
- Ability to handle administrative tasks including payroll and invoicing
- Knowledge of safety and sanitation regulations
- Ability to perform operational duties daily
- Commitment to fostering a positive guest and employee experience
- Experience managing budgets and costs
- Ability to enforce company policies and procedures
Job Duties
- Ensures operational excellence of his/her designated restaurant
- Takes ownership of guest relations and customer satisfaction outcomes of his/her designated restaurant
- Implements, cascades, and sustains company initiatives and goals
- Increases sales and operating profit and sets short/long term plans to help meet those goals through local marketing and other internal opportunities
- Certified in Pei Wei Culinary and Front-of-the-House Operations and can perform duties daily
- Fosters a safe, respectful, and quality employee experience
- Supervises, assigns, and delegates task(s) appropriately to management and hourly team members
- Recruits, hires, and trains a full team following internal training specifications for each job position
- Provides on-going leadership and development to immediate management staff which may include but is not limited to: P/L statement accountabilities
- Food and Labor Costs
- Safety and Sanitation
- Acts as a goodwill ambassador to the community of Pei Wei
- Uses performance management tools and processes to ensure all employee performance appraisals are completed, with appropriate coaching, correction and feedback being delivered
- Ensures that all state and federal safety and sanitation guidelines are being followed
- Ensures regular repairs and maintenance of the restaurant in a timely manner
- Handles the administrative tasks in daily operations which may include but is not limited to hiring and terminating processes, invoicing, payroll, and cash handling
- Performs regular line checks to maintain all product quality standards
- Makes sure that all prep lists and order guides are complete
- Takes responsibility for all cost and food inventories
- Obtains appropriate safe food handlers permit within 6 months (or sooner if local regulations dictate) and always keeps permit current
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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