Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
employee discount
Training and Development
performance bonuses
Job Description
Pei Wei Asian Kitchen is a dynamic and innovative fast-casual restaurant brand specializing in Asian cuisine. Known for its dedication to fresh ingredients, bold flavors, and exceptional guest service, Pei Wei has built a strong reputation in the restaurant industry. The company prides itself on maintaining high operating standards and providing a welcoming environment for both guests and employees. With multiple locations across the country, Pei Wei continues to expand and evolve, driven by a commitment to culinary excellence and operational efficiency. The organization values team leadership, community engagement, and a safe, sanitary environment which supports a quality experience for... Show More
Job Requirements
- High school diploma or GED required
- external candidates must have 2 years general manager experience
- internal candidates must have 6 months Pei Wei senior or assistant manager position experience
- must be able to reach, bend, balance and transport objects weighing up to 30 lbs during a shift
- must be able to stand and walk for eight to ten hours each shift
- obtain appropriate safe food handler's permit within 6 months or sooner if local regulations dictate
- maintain current food safety permit
- consistently identify opportunities to build incremental sales growth
- create a sales culture among team members
- leverage reports to identify drivers in sales trends
- balance profitability with sales growth
- handle conflicts effectively and resolve disputes
- develop team morale and individual engagement
- prioritize hiring and utilize diverse talent sources
- interview thoroughly to prevent poor hires
- provide quality onboarding experience
- exhibit emotional intelligence and flexibility
- embrace ongoing change
- create effective schedules to maximize guest experience while controlling labor costs
- ensure sanitation as a non-negotiable priority
- monitor and escalate food safety concerns
- consistently deliver key performance results
- hold team accountable for results
- set priorities and track progress
- avoid sacrificing long-term results for short-term metrics
Job Qualifications
- High school diploma or GED
- 2 years general manager experience for external candidates
- 6 months Pei Wei senior or assistant manager experience for internal candidates
- ability to lead and develop team members
- strong understanding of food and labor cost management
- knowledge of safety and sanitation standards
- excellent communication and interpersonal skills
- ability to handle administrative tasks such as payroll and invoicing
- certified in Pei Wei culinary and front-of-the-house operations
- proven ability to implement company initiatives and goals
- capability to drive sales and profitability
- skills in conflict management and team building
- experience in recruitment and training
- emotional intelligence and adaptability
- strong scheduling and time management skills
- food safety knowledge and focus
Job Duties
- Ensures operational excellence of his/her designated restaurant
- takes ownership of guest relations and customer satisfaction outcomes of his/her designated restaurant
- implements, cascades, and sustains company initiatives and goals
- increases sales and operating profit and sets short/long term plans to help meet those goals through local marketing and other internal opportunities
- certified in Pei Wei culinary and front-of-the-house operations and can perform duties daily
- fosters a safe, respectful, and quality employee experience
- supervises, assigns, and delegates task(s) appropriately to management and hourly team members
- recruits, hires, and trains a full team following internal training specifications for each job position
- provides on-going leadership and development to immediate management staff which may include but is not limited to: P/L statement accountabilities
- food and labor costs
- safety and sanitation
- acts as a goodwill ambassador to the community of Pei Wei
- uses performance management tools and processes to ensure all employee performance appraisals are completed, with appropriate coaching, correction and feedback being delivered
- ensures that all state and federal safety and sanitation guidelines are being followed
- ensures regular repairs and maintenance of the restaurant in a timely manner
- handles the administrative tasks in daily operations which may include but is not limited to hiring and terminating processes, invoicing, payroll, and cash handling
- performs regular line checks to maintain all product quality standards
- makes sure that all prep lists and order guides are complete
- takes responsibility for all cost and food inventories
- obtains appropriate safe food handlers permit within 6 months (or sooner if local regulations dictate) and always keeps permit current
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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