Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Flexible Schedule
Career Development
Job Description
Pei Wei is a well-established restaurant chain known for serving fresh, made-to-order Asian cuisine in a fast-casual environment that combines flavor, quality, and speed. The company prides itself on delivering a vibrant dining experience with a strong focus on customer satisfaction and operational excellence. Established with the goal of offering bold Asian flavors made fresh daily, Pei Wei restaurants have grown throughout the United States, gaining a loyal customer base drawn to its unique menu and commitment to quality. Pei Wei places emphasis on a respectful, safe, and team-oriented work culture, fostering an environment where employees are encouraged to grow... Show More
Job Requirements
- Must be able to reach, bend, balance and transport various objects weighing up to 30 lbs during a shift
- must be able to stand and walk for periods of eight to ten hours in length each shift
- external candidates require 2 years management experience
- internal candidates require 1 year Pei Wei Manager experience or 6 months Pei Wei Manager experience and 1-year previous restaurant management experience
- high school diploma or GED preferred
- must apply data from multiple sources to support fact-based decisions
- must make decisions in a timely manner
- decisions must balance urgency with long-term execution
- demonstrate good judgement
- enjoy the challenge of unfamiliar tasks
- quickly grasp and apply new concepts
- leverage previous experiences to solve problems
- review successes and failures for improvement
- complete FOH and BOH certification
- competent in FOH and BOH
- able to train team members in all positions
- recognize how FOH and BOH impact overall guest experience
- consistently observe team behaviors
- provide constructive coaching
- provide ongoing feedback
Job Qualifications
- High School diploma or GED preferred
- 2 years management experience for external candidates
- 1 year Pei Wei Manager experience or 6 months Pei Wei Manager experience and 1-year previous restaurant management experience for internal candidates
- proficient knowledge of front-of-house and back-of-house operations
- ability to train team members in all positions
- strong leadership and decision-making skills
- effective communication and coaching capabilities
- knowledge of safety and sanitation guidelines
- ability to manage inventory and costs
Job Duties
- Handles guest service issues professionally and with composure
- fosters a safe, respectful and quality employee experience
- partners with the GM to identify and address opportunities to increase business results using the P&L
- accountable for following and executing all state safety and sanitation guidelines
- consistently ensures proper timing and production of all food orders
- supervises and facilitates training of food preparation and execution of all menu items, procedures, and recipes
- is responsible for maintaining all product quality standards by performing regular line checks
- thoroughly completes all prep lists, order guides, and all cost and food inventories
- supports the goals of the business including but not limited to food costs, labor, and team member retention
- supervises, assigns, and delegates tasks and gives direction to all staff and other members of management
- is responsible for assisting the General Manager in recruiting, hiring, training
- acts as a goodwill ambassador to the community of Pei Wei
- is responsible for regular repairs and maintenance of the restaurant
- is responsible for assisting the General Manager in the development of other managers and Shift Leaders
- is proficient and knowledgeable in placing all orders for the restaurant including Coke, DSI, Ed, etc.
- partners with the GM to properly forecast sales and develop schedules with the proper staffing levels to accommodate business while achieving labor goals
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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