Pediatric Urgent Care Front Desk Associate - Tarzana, CA - Part Time
Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $17.00 - $25.00
Work Schedule
Flexible
Benefits
Health Insurance
Paid Time Off
Dental Insurance
Vision Insurance
Retirement Plan
Flexible Schedule
Professional Development
Job Description
PM Pediatric Care is a healthcare organization dedicated to providing exceptional pediatric care with a strong commitment to passion and customer focus. This company believes deeply in the importance of its mission and values, ensuring that every interaction with families and patients reflects a first-class experience. PM Pediatric Care prides itself on fostering a culture where team members are engaged, empathetic, and motivated to support the health and well-being of children and their families. With an emphasis on efficient and accurate service, the company strives to maintain a welcoming environment that supports patient care initiatives and continuous improvement.\n\nThe role of... Show More
Job Requirements
- High school diploma or GED
- Prior experience in a healthcare environment preferred
- Ability to work flexible work schedules
- Intermediate Microsoft Office skills
- Excellent customer service and telephone skills
- Strong verbal and written communication skills
- Ability to multitask in a fast-paced environment
- Ability to handle sensitive patient information with confidentiality
- Ability to calculate simple figures
- Ability to navigate multiple computer systems
- Ability to work independently and as part of a team
Job Qualifications
- Team player that can function independently in a fast-paced environment
- Intermediate skills with Microsoft Office Suite
- Ability to work flexible work schedules based on office needs
- Excellent customer service and telephone skills
- Strong verbal and written communication skills
- Professional and friendly demeanor
- Quality focused and detail oriented
- Ability to calculate simple figures such as adding up receipts, counting cash drawers or subtracting to give change
- Outstanding time management, organizational, and critical thinking skills
- Superior situational awareness and ability to successfully react to urgent situations
- Prior experience in a healthcare environment and knowledge of medical insurance preferred
- Socially perceptive and ability to relate to children and how they interact with their families
- Comfortability with routinely shifting demands
- Navigate multiple computer systems
- Prior Front Desk, concierge, customer service or other hospitality experience preferred
- High school diploma or GED
Job Duties
- Greets families professionally both in person and on the phone
- Answers patient/family questions to the best of his or her ability and/or seeks clarification and instruction when needed
- Accesses empathy and active listening in difficult interpersonal situations
- Supports patient care quality initiatives as directed
- Coordinates escalations and urgent issues to ensure timely and complete resolutions
- Collaborates and communicates with site leadership to facilitate management of complex patient issues
- Employs PM Pediatric Care's Core values to help patients, families, and other team members navigate PM systems before, during, and after a visit
- Monitors and manages patient flow throughout the waiting and registration process including assisting families with initiating the self-registration process
- Is in alignment with all distributed education to keep current on workflows, responsibilities, and technology
- Registers all patients and maintains accurate and complete patient accounts by obtaining, recording, and updating demographics, insurance, and financial information while maintaining HIPAA compliance
- Manages and acts upon all incoming patient documents, mail and correspondence utilizing proper documentation and storage
- Maintains confidentiality and privacy of all patient accounts and adheres to all HIPAA guidelines
- Performs opening and closing duties including but not limited to organizing, stocking, sanitizing, and reconciling
- Executes other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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